When it comes to keeping you comfortable in your home or office, our main priority at Castillo Heating and Air Conditioning, Inc. is meeting your family’s needs. We’ve established processes that keep our standard of professionalism at the highest level. Starting with our customer service on the initial call, to the diagnostic and estimating process, all the way through to completing repairs and installations. Some of those processes include pulling permits for every job, as required by law, and meeting all requirements for Title 24 Code to comply with the State of California energy codes.
Before every comfort system installation, we perform a complete load calculation to determine the proper capacity of the equipment to be installed.
Trane Comfort Specialist™
We have achieved an average of 98% customer stratification rating for nearly a decade.
You can rest assured that our dedicated team of HVAC Specialists are licensed professionals and that we are registered with the California State License Board.
We do have diagnostic consultation fees that are based on a variety of factors. However, if your repairs are made by a trained Castillo Heating and Air Conditioning, Inc field HVAC technician OR you purchase one of our maintenance packages, we will waive the diagnostic fee. Please contact our office for more details.
*Minimum efficiency established by the Department of Energy. Potential energy savings may vary depending on your personal lifestyle, system settings and usage, equipment maintenance, local climate, actual construction and installation of equipment and duct system.
Repairs & Replacements
There are many circumstances that can cause a system not to work properly. In order to determine the root cause, we perform an in-home complete system analysis to diagnose the problem. Once the issues are determined, we will offer you a complete assessment of repairs along with the cost and any recommendations needed to ensure that your system will operate more efficiently.
It is very common that with older systems (10 years +) the repair costs become so expensive, that the option of replacing or upgrading the system may be your best solution. This is an example of some of the recommended options we will provide you with after diagnosing your system issues. With Trane’s lineup of high efficiency equipment, it may be wiser to replace an old, inefficient system than to continue making expensive repairs. These systems typically pay themselves off in time just in energy savings alone. Whether you choose to repair or replace your existing system, we will assist you throughout the process.
DESIGNED TO ENSURE YOUR PEACE OF MIND THROUGH RAIN OR SHINE!
Our Comfort Care Club is more than just another maintenance plan. We provide a complete system inspection of your heating, ventilation and cooling performance. Our maintenance technicians are required to inspect and diagnose a list of components and then document it for future assessments. We maintain your system performance records in our files so that we can help foresee any performance decline. Our Comfort Care Club offers different membership packages to fit every need and budget. Along with the benefits that you receive from regularly maintaining your system, we offer extended benefits to make sure you are covered year-round.
4 Key Benefits of Regular Maintenance
Longer Equipment Life: Our 23 Point System Inspection will help your system operate more efficiently and help to increase the equipment’s longevity.
Safe Operations: Regular system maintenance will ensure safer equipment operation.
Going Green: CCC Members can save up to 30% on their electric bills!
Better Performance: By doing simple things like checking freon levels and replacing filters, we are able to allow your system to run smoothly. This can prevent future breakdowns and frequent repairs, while also helping your system provide quality airflow and temperature.
Castillo’s President, Art, prides himself in being an active participant in daily activities with his associates and clients. He personally performs a majority of the estimates to ensure that you will always be treated like a part of the family. Every job completed by Castillo Heating & Air Conditioning, Inc is a work of “Art”. Our estimate process is unique; it is designed to meet the specific needs of your family or business.
The Estimate Process Includes:
A comfort concerns list generated with the homeowners to address all needs that are specific to your family and situation
An evaluation of your existing equipment and ductwork
An analysis of the system and layout to calculate the current performance and potential ways to boost efficiency
A load calculation to determine the proper size system needed for your home or business
CHOOSING THE CORRECT HVAC PROFESSIONALS IS WHAT MAKE THE DIFFERENCE
Before every comfort system installation, we perform a complete load calculation to determine the proper capacity of the equipment to be installed. This calculation provides the most accurate size unit that your home requires to operate at its best, most efficient performance. After the comfort system installation is completed, we document and perform a thorough commissioning of your system. This process ensures that the system and its components are tested, designed, and installed properly according to its designed efficiency requirement.
Trane Comfort Specialist™
Being an independent Trane Comfort Specialist™ dealer, we send out surveys after every comfort system installation to ensure customer satisfaction. While we are committed to maintain a level of 92% to stay active in the Trane Comfort Specialist™ program, we have achieved an average of 98% for nearly a decade.
Licensed & Trained
These practices guarantee that you have chosen a company that is rated among the top ten percent in the HVAC industry. We will always strive to keep this standard of professionalism continuous for as long as we are in business. You can rest assured that our dedicated team has tested and proven themselves as professionals and individuals who excel in our field.
You're technician, was very explanatory on all my questions, and explained everything he did.Thank you.Mrs. CordovaOnce again, the technicians were very explanatory on all my questions, and explained all my questions. Thank you.Mrs. Cordova
20:00 13 Nov 19
I was very pleased with the installation of my new A/C system from Castillo Heating & A/C, from the beginning of the process of receiving my initial quote to the completion of the installation, they were easy to work with and the technicians were curious and knowable regarding their product. I will definitely recommend them to family and friends.
20:15 06 Nov 19
Friendly and great service. Found problem right away and replaced part before leaving the house. Will refer to all our friends. A+ all the way!
16:45 31 Oct 19
Castillo Heating and Air Conditioning replaced my 43 year old furnace. All persons involved were courteous, highly professional, and a pleasure to work with. Price was competitive. I am very pleased with my new furnace, and with every aspect of how the project was handled.
07:45 31 Oct 19
Today was the first of two days of our install. We found Art, the owner, to be very professional, personable and honest. His team (Ernesto, Tony and Nate) came fully prepared, were extremely considerate in their care of our home as they worked to install our unit and ductwork. The level of customer service and attention was evident from the moment they arrived. We were extremely impressed with how clean they left everything before they left even though they knew they would be back in the morning and woud have re-do preparing the house for additional foot traffic to complete the install. We are looking forward to the completion of the work tomorrow.
This Company is Solid Gold! I am an electrical contractor in the Orange County area, and my elderly parents that live in Menifee, were recently were taken advantage of by an unscrupulous air conditioning contractor that did some shoddy work on a recent AC replacement project. The contractor had not pulled proper permits, had not followed up the installation with a HERS, inspection, and had basically run off with the $3,500.00 that they had required my parents pay up front for. Castillo was referred by a friend, and they provided my folks with a reasonable quote. Shortly after the quote was accepted, the Castillo Team was hard at work fixing the mess that was caused by this unethical contractor. Shortly after the installation was completed they passed the cit y building inspection as well as and passing the HERS inspection with flying colors. They were even so kind as to assist my folks with a sworn affidavit stating the horrible work that was completed by this other contractor. These are people that you can trust! Thank you Castillo AC for not only doing great AC work for my folks, but for just being nice, kind, and caring people.
20:19 25 Oct 19
Expensive, but very thorough. May have found an AC leak that two other companies didn't look for or couldn't find. Will be worth every penny if in fact he found the leak.They've been back twice now since finding the first leak in refrigerant. The second time for a very bad water leak. Hugo replaced the 25 year old condensation pump and hose. Yesterday(October 21) he came back for a check of our heating system. I highly recommend them. They are courteous, knowledgeable, and thorough.
17:43 22 Oct 19
Hugo has been on the installation crew for our unit, when he went awayfor a while, we missed him, all members of the business have been verypatient with an old guy like me, explaining everything to my satisfaction,( even when I couldn't I follow, keep up the good work guys & ladies ,Heinz Scholz
03:22 13 Oct 19
Great service! I fully recommend this company!
19:55 11 Oct 19
This is a wonderful company, they are on time, clean and not trying to sell you something at every turn. I have used them for five years and all my friends use them as well!!!
16:31 05 Oct 19
Excellent service as always. It’s refreshing to deal with a company that you know is honest. Great overall customer service and I appreciate the education they provide as they go through the repair and/or service.
23:44 27 Sep 19
Hugo and his assistant were on-time, courteous, clean, and efficient. They also gave great suggestions for filters and other routine care.
Tara K Barrera
17:24 23 Sep 19
Castillo is a Great company - We highly recommend them for all of your HVAC needs
12:42 23 Sep 19
What an outstanding company! Art was thorough, knowledgeable, and a complete professional. He took the time to explain what the root cause of my AC failure, as well as provided methods to avoid similar outages. I highly recommend this company to anyone in search of honest, professional service! I plan on continuing my business with Castillo Heating & Air Conditioning, Inc.
19:27 06 Sep 19
Art and the Castillo Team are honest and trustworthy. They are upfront with the facts of your situation and lay it out for You to decide what best fits your family's needs. I call on them for my own home and I recommend them to my clients as well.
17:29 05 Sep 19
The guys came out in a blistering heat and spent 8 hours carrying equipment, materials, crawling under the house to do repairs to the duct work and replacing the drip pan and coil unit for our system. I never saw them stop working the whole time. Hard working, courteous, friendly and talented. God bless Castillo -
18:08 04 Sep 19
Took care of my client's home very quickly which was what I needed them to do!! Always great service!
17:44 04 Sep 19
Air conditioner went out right before the holiday weekend. Although they were booked, they squeezed me in the next morning!They were very prompt and knew exactly what was wrong and had the part on hand to fix it. Their price was more than fair and I really appreciate that! It’s great to work with local business that are talented, honest and hardworking.Alice Kincaid
19:31 01 Sep 19
I just wanted to thank Castillo Heating and AC company for being so prompt and professional with my needs. Huge thanks to Hugo for being so kind and understanding, and giving us options for our repairs. He kept a constant communication with us as well which I greatly appreciate it. Also Mindy, in the office was very friendly and helpful, and made sure to take care of everything in a timely manner. I highly recommend this company for thier honesty and efficiency. Thanks guys!
This was the second time (the first at a different residence) that I used Castillo Heating and Air Conditioning with great results! Hugo is very knowledgeable and courteous! I definitely would recommend this company to my friends!
15:11 30 Aug 19
Wonderful, fast service. The owner, Art, stopped by on his way back from a neighbor's house and fixed my A/C unit. Couldn't have asked for a better service call or repair job! I highly recommend them!
Carol J. Amato
22:38 28 Aug 19
Honest company that did not try to oversell me products I did not need. Highly recommend.
17:04 27 Aug 19
I was referred by a friend but I still wanted to get quotes from other companies. All companies were close in price the first company tried to tell me I could only by the filter from them that was a lie the second company never got back to me on a discount for over a week. Castillo Heating & Air was on top of everything. I would call Art and ask questions and he would answer all questions. My Installation went great and all in one day. I had my inspection from the city and he told me I picked a good company that everything was done right and up to code. The inspector said a lot of installations are not done properly. Installations are the most important thing if you want it to work properly and for many years. Thank you for all that helped especially Art.
23:20 26 Aug 19
Great costumer service , very profesional, personal-able and did a great job..,
Hugo did a great job! Can't thank Castillo's team for their professionalism.
23:03 24 Aug 19
Fair price and excellent service. Hugo is an effective diagnostician. I signed-up for the twice-annual service. I feel comfortable with recommending this company. I’m quite happy all-around. Dr. Simmons
01:25 22 Aug 19
The BEST technician Fernando. NEVER EVER have I experienced such professionalism, kindness, quick response and complete knowledge of my air conditioning unit. He even took PICTURES to show me what he wasconfronted with my unit. Who does that anymore, right? You will be happy as I am from the minute Angela answers the phone. Good business ethics is still alive with Castillo Heating and Air.
00:39 22 Aug 19
Hugo, the tech was nice, friendly and knowledgeable. He explained everything he was doing to us. He was not in a rush and took time with us. He was patient since we have dogs and I had to move them around. Hugo had great customer service and kept asking us if we had any questions . He was not a salesman, trying to sell us a bunch of unnessary parts. He was honest and I will definitely call them again. I liked how they update you on the ETA of the tech. You have a 2 hour window but they gave me a heads up that he was an route. This was very helpful. I highly recommend them.
21:54 13 Aug 19
This company has been absolutely amazing! We used them a few times and every time they have come out we were 100% satisfied.
05:12 13 Aug 19
The came out within an hour of me calling them. Fernando was professional and thorough! I will reach out to them next time I need service!
21:26 12 Aug 19
Hugo was our technician today! His knowledge & professionalism of the product was informative & outstanding.
22:45 09 Aug 19
Castillo Heating and Air provided very prompt and courteous service on all my service calls. My technician, Hugo, was very knowledgeable and helpful in my understanding of the problems my equipment was experiencing. He also gave invaluable advice with regard to energy costs, efficiency and savings practices.
17:48 09 Aug 19
Super people and professional service. Best prices THANK YOU 😊
00:33 08 Aug 19
The initial visit with the company's owner was very pleasant. Art explained all the possible systems we could purchase, as well as what the benefits were for each type of HVAC system. Art also made sure we were clear about the financing programs that were available. All in all, working with Castillo HVAC was a very satisfactory solution to our heating/air conditioning problems. Office staff was also very helpful.All three crew members worked diligently to complete the installation in timely, professional manner over two days. The workers cleaned up the work area thoroughly when they were finished. We were given complete directions on how to use the new smart thermostat. The tech was very patient with us. Thank you very much Castillo HVAC!Follow-up visits have been timely and helpful. We received assistance with the digital thermostats and with the SCE summer program monitor installation. Thanks again!
00:02 06 Aug 19
Called on Saturday, spoke to Amanda. She was great! Same day service. Fernando was our tech. He was very professional and explained everything to my husband & I before he did any of the needed work. Highly recommend!
Having many years of experience as a home builder I can attest to the fact that having a contractor that designs, sizes and installs the system properly is more important then shopping the name brand stamped on the side of the equipment. With Art and his team you can rest assured that you will be getting all the above with the added bonus of some of the best equipment on the market, all at a very fair price. When it came time for a new install at my own home, I only needed to make one phone call.
05:48 03 Aug 19
They arrived on time and fixed a minor issue with my AC quickly and affordable. Thank you again
Professionalism, promptness, excellence, polite.In this day and age, how many of us can say that about a business?So after almost 20 years of having a broken AC unit and furnace and using portable room ACs in my house, I called Castillo Heating and Air after getting another quote from a different company.When I called, I was impressed with the professionalism on the phone. I was scheduled to meet with Art.Art arrived about 30 minutes early instead of an hour late like the other guy.Art is an old school professional, polite, firm hand shake, eye contact, oh and did I tell you he beat the last estimate by nearly 4k and with a more energy efficient unit?I am now the proud owner of a Trane 3 ton 16 sear unit with new furnace.Installers were so professional and artived early, the AC and furnace completed a few hours earlier than the estimate.Castillo Heating and Air is what almost all companies USED TO BE, so professional, prompt service and quality work.I was always taught, "If you are on time, you are late." Amazing to find an organization that has the same Old School philosophy. If you want amazing professional service with an established family owned and operated company, call them, hire them and be blown away.
04:49 02 Aug 19
Very thorough and professional. I got some good tips and a nice senior discount.
14:04 01 Aug 19
Was able to get someone out same day to take a look and tune our AC up! Would highly recommend
15:13 31 Jul 19
Art installed my unit 15 years ago. few minor repairs. Today i called because it stopped cooling. They had Hugo come out same day and best service ever!!. very polite, explained everything and very reasonable with the senior discount!!
Fernando was very nice in servicing our AC system and very detail oriented. Took him an hour and our AC was up and running again after the fan had some failure. Recommended
01:43 28 Jul 19
Over the last 10 years Castillo H-A/C has come out to my house 4 or 5 times to deal with various issues. Each time they took great care of us and we were confident about the fairness of their costs. The professional integrity of the technicians that they send is world-class. They are knowledgeable, honest, trustworthy and willing to answer questions and explain what is going on in terms that I can understand. They do excellent work.I am so glad to know that reliable businesses Like Castillo H-A/C still exist.
Michael de Anda
14:27 15 Jul 19
Had issues with my ac, other places I called had long waiting time. Castillo H&A where available next day ( on a Saturday) Fernando Espinoza was honest and well experienced. Got my ac up and running. I will definetly use them again. Great job! Thanks, Castillo H&A......
18:00 13 Jul 19
I have used these guys for years. They are extremely knowledgeable, And affordable. Highly recommended.
14:43 08 Jul 19
Professional, good prices. Excellent technician. Highly recommend.
12:19 27 Jun 19
Service was great! Hugo was on time, friendly, very knowledgeable. He explained everything he was doing and why. He gave me ideas on how to lower my Bill's and help my air conditioner work efficiently.
16:25 23 Jun 19
Can't say enough about this wonderful company. Been a customer for many years and the service has been spot on! Would and do recommend them to anyone. Very friendly and courteous, always ready to help with your problem.
Hugo did an excellent job, hope we will see him again next year. Have a blessed year, Dohn and Marlies Shaw
Marlies G Loving-Shaw
04:31 11 Jun 19
Tech was knowledgeable, on time and thorough. Problem ended up to be an oversight on my part but the inspection and troubleshooting was so complete I have peace of mind that the system is safe and secure. Charge for work done was extremely reasonable and would not hesitate to recommend them heartily.
02:28 07 Jun 19
I have delt with Castillo Heating and Air Conditioning 3 times in the past several years and each time they have gone above and beyond their duties. They provide great service starting with the office staff all the way to the techs. Every tech I have encountered was knowledgeable and friendly. I have had the privilege of speaking with Art on separate occasions and he has always made me feel comfortable and explained everything to me in great detail. His staff and himself are perfect examples of what customer service should be. Thanks.
05:14 02 May 19
So happy with this company! Fast and professional response to a message left, quick to schedule inspection, rapid diagnosis of problem, and repair completed the same day! Our tech Fernando friendly and respectful of our home (shoe covers!) and called to give me updated ETA for our afternoon repair window. Will use again without question.
23:16 17 Apr 19
I have used Castillo several time and they are very professional. All issues were resolved. I would recommend them totally. There prices are reasonable. I will continue to use them in the future.😀😀😀
22:06 10 Apr 19
I had my 2 outdoor AC units replaced by one Trane 5 ton variable speed communicating XV20i with its corresponding indoor coil and variable speed furnace XC80. Art was very thorough in explaining the system that he suggested to replace my old unit. He was honest to answer all the questions and concerns that I have that helped me in my research. It sure helped me in making my final decision. The Castillo Heating & Air Conditioning technicians Ernesto and Tony who installed the units were outstanding! They communicated well with me and accommodated my schedule. They were prompt, on time and worked systematically. They took great care in covering the carpet areas where they worked and they kept their work areas clean. They were very professional in dealing with us and I was very impressed with the quality of their work. My wife I are extremely happy and satisfied with this Trane AC and furnace. It is very quiet compared to the old units that it replaced.
06:55 03 Apr 19
We recently had our heating and air conditioning replaced and couldn't be happier with the service we received. The two installers were very professional and respectful of our home. They worked very hard and we feel went above and beyond to do an amazing job. We would recommend Castillo HVAC to anyone.
21:50 20 Mar 19
Art was very helpful and professional. The guys showed up as promised and were very respectful of our home and personal items. Did a great job of straightening up our ductwork and installing the new units. Good price great job, very happy.
15:08 26 Jan 19
If you are looking for great service and reliable.
Had new heating and air conditioning installed plus new ducks...received estimates from four local companies and so glad i chose castillo air. Best price! Work started and complete on time..happy from a to z! I don't leave reviews as a rule. But this service was outstanding!
15:30 17 Sep 18
Excellent service. Would recommend them to everyone. Technician Fernando arrived on time, was knowledgeable, friendly, and efficient.
18:29 07 Sep 18
Amazing employees, awesome owners, reliable and trust worthy service.
I requested information regarding my girlfriends Trane AC when she was having problems with it. Castillo had no involvement in it’s purchase or installation but their employee Teresa went out of her way to twice email me information regarding warranty and installation. It was exactly what I needed. Service like that is very rare these days especially in this heat wave when demand for their services is at an all time high.The next time I have any issues with my HVAC, they will be my first call. Thank you Teresa!!
20:23 16 Aug 18
I have used Castillo heating and air conditioning in the past and was completely satisfied. My ac went out last minute and with this heat and having a little one I reached out to them and they had a live chat that was able to set me up with an appointment on the stop. Ms Amanda was wonderful extremely polite and helpful. Thank you Castillo for the amazing customer service
19:16 11 Aug 18
Castillo Heating and Air Conditioning is the absolute best! I have to begin by praising the amazing office staff! They are friendly, professional, and always return phone calls and emails within a reasonable amount of time! Through the years, this company has serviced my a.c. unit, and they have always done great work! This year, the old system finally quit on us. Art Castillo, the owner came in and gave us a great quote that included different options to choose from. He worked with our budget and exceeded our expectations. The installers were always on time, respectful, and made sure to protect my carpet and keep things very clean. I must also add that Castillo Heating and Air uses top quality products and offers great warranty packages! My home is cool and comfortable now thanks to the Castillo family business!
16:10 27 Jul 18
The office staff was great, it was easy to talk with them and make an appointment. Fernando was wonderful. He was early for our appointment, professional, thorough and understanding.
15:17 26 Jul 18
Did a great job installing our Quiet Cool fan! Highly recommended!
02:21 20 Jul 18
Castillo Heating and Air have exceeded my expectations, all of the staff are friendly and very professional. Mr. Castillo is very knowledgeable and honest. I had a unit installed in June, I had an issue and was placed on the schedule immediately, despite their busy Summer schedule. Prices, service, and workmanship is excellent. I would highly recommend this company and have been.
16:11 19 Jul 18
Castillo heating and air conditioning does stellar work installing and maintaining HVAC hardware. Their customer service is so good you will end up feeling like part of their family!
14:01 17 Jul 18
Best HVAC company in the I.E. Amazing service and extremely professional. Got is set up in no time and continues to take care of us. If youre reading this and we ever meet, consider this as a personal referral to the shop in town!!
04:25 17 Jul 18
Great & Very Easy company to work with from the Office Staff to the Service Technicians! My Technician Fernando was awesome! He was right on time and very personable/friendly! I was very happy with the service and the peace of mind I got with my 30 year old unit for such a reasonable price! I will definitely be a repeat customer! Thank You!
14:54 08 Jul 18
The Castillos are amazing!! Very personable, efficient and friendly! I’ve known the family for quite some time and they are awesome! I had to get new duct work done throughout my house... I could not be happier with my experience. The owner Art came to my house to look through the work my warranty did and patched up the things that they missed and did it the right way! Amanda has the best customer service on the office side of things ! I would give them 10 stars if I could!
17:30 21 Dec 17
I called multiple contractors in my local area and these guys were by far the best! The owner Art was very helpful and he saved me a lot of money compared to what some of the other contractors had proposed to do. Thank you Art!
00:58 21 Dec 17
Love this company. They are incredibly honest and customer focused. A few times over the years, I thought we were in for big bills and the fixes turned out to be really small. They could have ripped us off and they didn't. They have even changed some of our vents to get them pointing in different directions to make sure that they improved cooling for the room without charging us, just because they thought it was right.
21:48 04 Aug 17
Definitely noticed an immediate decrease in temperature of the upstairs floor. Grills over the vent are currently being replaced and that's increasing the airflow even more so. Thank you guys so much for being helpful and friendly (repair guys and office staff)
Thank you for promptly coming to our home today when the temperature is suppose to be 99+. You knew exactly the problem and had it fixed right away.
18:14 23 Jul 16
Outstanding service! Prompt and courteous.
14:06 03 Jun 16
Castillo heating and air have high values and great workmanship! Always on time and always reasonably priced
18:54 03 Jun 12
We service all brands!
We service and repair all major brands: Trane, Ameristar, Amana, American Standard, Aprilaire, Lennox, Bryant, Carrier, Coleman, QuietCool, Honeywell, Nest, Goodman, Rheem, York, Payne, Rhuud and more.
Speak With A Heating & Cooling Specialists
When it comes to keeping you comfortable in your home or office, our main priority is meeting your family’s needs.
JOIN OUR COMFORT CARE CLUB® TODAY!
DESIGNED TO ENSURE YOUR PEACE OF MIND THROUGH RAIN OR SHINE!
Our Comfort Care Club is more than just another maintenance plan. We provide a complete system inspection of your heating, ventilation and cooling performance. Our Comfort Care Club offers different membership packages to fit every need and budget.