PROFESSIONAL RESIDENTIAL & COMMERCIAL HVAC SERVICES
Our Standard
When it comes to keeping you comfortable in your home or office, our main priority at Castillo Heating and Air Conditioning, Inc. is meeting your family’s needs. We’ve established processes that keep our standard of professionalism at the highest level. Starting with our customer service on the initial call, to the diagnostic and estimating process, all the way through to completing repairs and installations. Some of those processes include pulling permits for every job, as required by law, and meeting all requirements for Title 24 Code to comply with the State of California energy codes.
Trane Comfort Specialist™
We have achieved an average of 98% customer stratification rating for nearly a decade.
Diagnostics & Inspections
We do have diagnostic consultation fees that are based on a variety of factors. However, if your repairs are made by a trained Castillo Heating and Air Conditioning, Inc field HVAC technician OR you purchase one of our maintenance packages, we will waive the diagnostic fee. Please contact our office for more details.
*Minimum efficiency established by the Department of Energy. Potential energy savings may vary depending on your personal lifestyle, system settings and usage, equipment maintenance, local climate, actual construction and installation of equipment and duct system.
Repairs & Replacements
There are many circumstances that can cause a system not to work properly. In order to determine the root cause, we perform an in-home complete system analysis to diagnose the problem. Once the issues are determined, we will offer you a complete assessment of repairs along with the cost and any recommendations needed to ensure that your system will operate more efficiently.
It is very common that with older systems (10 years +) the repair costs become so expensive, that the option of replacing or upgrading the system may be your best solution. This is an example of some of the recommended options we will provide you with after diagnosing your system issues. With Trane’s lineup of high efficiency equipment, it may be wiser to replace an old, inefficient system than to continue making expensive repairs. These systems typically pay themselves off in time just in energy savings alone. Whether you choose to repair or replace your existing system, we will assist you throughout the process.
JOIN OUR COMFORT CARE CLUB® TODAY!
DESIGNED TO ENSURE YOUR PEACE OF MIND THROUGH RAIN OR SHINE!
Our Comfort Care Club is more than just another maintenance plan. We provide a complete system inspection of your heating, ventilation and cooling performance. Our maintenance technicians are required to inspect and diagnose a list of components and then document it for future assessments. We maintain your system performance records in our files so that we can help foresee any performance decline. Our Comfort Care Club offers different membership packages to fit every need and budget. Along with the benefits that you receive from regularly maintaining your system, we offer extended benefits to make sure you are covered year-round.
4 Key Benefits of Regular Maintenance
Longer Equipment Life: Our 23 Point System Inspection will help your system operate more efficiently and help to increase the equipment’s longevity.
Safe Operations: Regular system maintenance will ensure safer equipment operation.
Going Green: CCC Members can save up to 30% on their electric bills!
Better Performance: By doing simple things like checking freon levels and replacing filters, we are able to allow your system to run smoothly. This can prevent future breakdowns and frequent repairs, while also helping your system provide quality airflow and temperature.
1 Year
$180or $15/mo
- (2) 23 Point Inspection**
- Reminder Service
- Troubleshooting
- Pre-Season Scheduling
- (1) FREE Basic Air Filter*
- 48hr Priority Status
- Up to 20% Repair Discount
- 10% System Install Discount
2 Years
$325or $15/mo
- (2) 23 Point Inspection**
- Reminder Service
- Troubleshooting
- Pre-Season Scheduling
- (1) FREE Basic Air Filter*
- 24hr Priority Status
- Up to 20% Repair Discount
- 10% System Install Discount
3 Years
$460or $15/mo
- (2) 23 Point Inspection**
- Reminder Service
- Troubleshooting
- Pre-Season Scheduling
- (1) FREE Basic Air Filter*
- 24hr Priority Status
- Up to 20% Repair Discount
- 10% System Install Discount
Add. Systems
$130or $11/mo
- (2) 23 Point Inspection**
- Reminder Service
- Troubleshooting
- Pre-Season Scheduling
- (1) FREE Basic Air Filter*
- -
- Up to 20% Repair Discount
- 10% System Install Discount
*Does Not Include Filter Media. **Seasonal Equipment Serviced Only Per Seasonal Visit.
*NON-LOCAL PRICES VARY (20+ MILE RADIUS)*
Servicing Moreno Valley, Riverside, Corona & San Jacinto
Other Services We Offer:
FREE In-Home Estimates
Diagnostic Appointments
Commercial Installations
Residential Installations
Rebates On Installations: Through Energy Upgrade California
- HERO Program: Financing (www.RenovateAmerica.com)
Trane Financing: For Installations
The Clean Effects: Whole House Air Purifying System
Estimates
Castillo’s President, Art, prides himself in being an active participant in daily activities with his associates and clients. He personally performs a majority of the estimates to ensure that you will always be treated like a part of the family. Every job completed by Castillo Heating & Air Conditioning, Inc is a work of “Art”. Our estimate process is unique; it is designed to meet the specific needs of your family or business.
The Estimate Process Includes:
- A comfort concerns list generated with the homeowners to address all needs that are specific to your family and situation
- An evaluation of your existing equipment and ductwork
- An analysis of the system and layout to calculate the current performance and potential ways to boost efficiency
- A load calculation to determine the proper size system needed for your home or business
GETTING IT RIGHT FROM THE START
CHOOSING THE CORRECT HVAC PROFESSIONALS IS WHAT MAKE THE DIFFERENCE
Before every comfort system installation, we perform a complete load calculation to determine the proper capacity of the equipment to be installed. This calculation provides the most accurate size unit that your home requires to operate at its best, most efficient performance. After the comfort system installation is completed, we document and perform a thorough commissioning of your system. This process ensures that the system and its components are tested, designed, and installed properly according to its designed efficiency requirement.
Trane Comfort Specialist™
Being an independent Trane Comfort Specialist™ dealer, we send out surveys after every comfort system installation to ensure customer satisfaction. While we are committed to maintain a level of 92% to stay active in the Trane Comfort Specialist™ program, we have achieved an average of 98% for nearly a decade.
Licensed & Trained
These practices guarantee that you have chosen a company that is rated among the top ten percent in the HVAC industry. We will always strive to keep this standard of professionalism continuous for as long as we are in business. You can rest assured that our dedicated team has tested and proven themselves as professionals and individuals who excel in our field.
What Our Clients Have To Say
Very quick response and professional, skilled installation of heating and a/c system. Fair pricing for equipment & installation. Would use again,
Jerome Klim
22:27 18 Feb 21
Arturo is a hard working young man who stayed with the problem until it was fixed. The repair was made over a couple days and Arturo kept us informed throughout the process. Castillo Heating has a very streamlined communications system keeping us informed about times, service required and cost! Could not ask for a harder working service tech or more professional company.
Judy Gurkin
20:18 18 Feb 21
HUGO EXCEEDED IN ALL CATEGORIES. HE WAS VERY HELPFUL ANDHAS A GREAT PERSONALITY. HIGHLY RCOMMEND.. TIM & CAROL
Tim Sharon
00:32 13 Feb 21
Will have them do work next week. Very helpful and knowledgeable
Pam Edwards
00:33 06 Feb 21
On time, efficient service. They give you a complete diagnostic report at the appointment. They never try to sell you something you don't need 😀
Sharlyn Spates
00:20 04 Feb 21
Very professional and on time. They were very affordable!!! The technician gets five stars
joe lojero
20:09 26 Jan 21
Really enjoyed working with Nate. He was very thorough, professional and caring. He made sure my elderly parents had the heat working properly and returned several times to check on them.We were very pleased with the work and would highly recommend this company. Thank you!
Lucretia Ristin
21:26 27 Dec 20
Stayed busy, professional, yet friendly, knowledgeable, helpful.Will recommend the company in good conscience.
Paul DePue
19:53 26 Dec 20
Efficient, knowledgeable, fair, personableSimply the best! I would recommend them for anyone!
Ken Severa
20:34 22 Dec 20
Efficient, knowledgeable, fair, personableSimply the best! I would recommend them to anyone!
Lutheran Church of the Desert
20:05 22 Dec 20
Hugo and his assistant were on-time, courteous, clean, and efficient. They also gave great suggestions for filters and other routine care.
Tara K Barrera
17:55 15 Dec 20
Having many years of experience as a home builder I can attest to the fact that having a contractor that designs, sizes and installs the system properly is more important than shopping the name brand stamped on the side of the equipment. With Art and his team, you can rest assured that you will be getting all the above with the added bonus of some of the best equipment on the market, all at a very fair price. When it came time for a new install at my own home, I only needed to make one phone call.
Ryan Garrison
07:11 15 Dec 20
Arturo Jr. was great, Did what needed to be done and was clean and professional.I alsways call Art , his techs are great !
george mills
00:34 09 Dec 20
Very professional service. Respectful technician. Got the job done quickly and efficiently.
Deborah Stanton
19:28 04 Dec 20
Art was on time everyday. His crew was professional and courteous. Art was never in a rush, and took the time to answer all the questions I had. In the end I got the mini split system I was looking for at a price better than any other estimate I received. Truly appreciate the service, professionalism and kindness delivered.
Scott Lucas
02:28 03 Dec 20
I was impress with the quickness and quality of service I receive from technician. A great profesional service with no hazel or gimmicks. I definitely recommend this company, and will requiere their service in my future HVAC needs.
Jorge Velez
03:45 26 Nov 20
I called Castillo Heating & Air Conditioning after turning on furnace and had a very loud noisy sound. From Zaira [receptionist] to my technician Arturo were very professional and took extreme efforts to fix my furnace and operational again quickly. I highly recommend their service and promptness in resolving all issues.
Sandra Watkins
22:06 16 Nov 20
Had our pre-winter system checkup. Arturo did a great job. He was courteous and professional. He answered all my questions and explained everything he was doing during the system checkup. Highly recommend Castillo for all your Heating & Air Conditioning needs.
P Zack
02:20 10 Nov 20
Art Jr & Nate were on time, professional and great to have as technicians. They took their time and explained any issues the hvac system had. We definitely look forward to having them out again and doing business with Castillo Heating and Air Conditioning.
Walt
14:40 08 Nov 20
Excellent service as always. It’s refreshing to deal with a company that you know is honest. Great overall customer service and I appreciate the education they provide as they go through the repair and/or service.Updated on 10/28/2020 - as always the techs came in and provided great service.
Samuel Lopez
14:37 29 Oct 20
Excellent service and very professional people
Manuel Henriquez
09:56 29 Oct 20
The initial visit with the company's owner was very pleasant. Art explained all the possible systems we could purchase, as well as what the benefits were for each type of HVAC system. Art also made sure we were clear about the financing programs that were available. All in all, working with Castillo HVAC was a very satisfactory solution to our heating/air conditioning problems. Office staff was also very helpful.All three crew members worked diligently to complete the installation in timely, professional manner over two days. The workers cleaned up the work area thoroughly when they were finished. We were given complete directions on how to use the new smart thermostat. The tech was very patient with us.Thank you very much Castillo HVAC!Follow-up visits have been timely and helpful. We received assistance with the digital thermostats and with the SCE summer program monitor installation. Thanks again!
Anna Glusac
03:27 24 Oct 20
Excellent response and service from office to maintenance. Teresa was very efficient and responsive in the office and Arturo Junior performed the work with civility and care.I would certainly recommend them for service.
Brian Robbins
18:58 22 Oct 20
As always Art at Castillo HVAC came through for me at crunch time.They were fast and accurate.Thank you
Sebastian Heyme
18:32 10 Oct 20
Took care of my client's home very quickly which was what I needed them to do!! Always great service!
Terri Parker
23:44 08 Oct 20
They did an amazing job, clean, effective and fast!! I highly recommend them!!!
Araceli Correa-Arrizon
00:36 03 Oct 20
Having your AC go out in summer is stressful. We were fortunate to get Arturo Jr. from Castillo Heating and Air to help us. He was out same day and was able to get our system repaired. Price was fair and he was excellent at communicating throughout the process. I would recommend them and would definitely use them again.
Kim Lay
20:52 23 Sep 20
A responsive, high quality family-owned company. We were delighted to be able to support a local business, and we received excellent service and quality
Raymond Hurst
17:08 17 Sep 20
A first rate experience. I highly recommend Castillo's for your HVAC needs. Top quality workmanship and a rapid, professional installation
Raymond Hurst
00:58 17 Sep 20
They were on time, very pleasant and didn't leave until the job was done. Their pricing was lower than most
Janice Lopez
21:15 09 Sep 20
As I told Art I am not happy with the texting messages. As for the work and techs I think they are great.
Bob Van Gorder
22:47 03 Sep 20
Very Detailed and clear on what was needed.
Irma Villegas
00:02 29 Aug 20
We live in the mountains above Palm Desert where the temperature in the summer can hit 100 degrees and yet fall to 20 in the winter.We had lived in our home for 15 years without quite being able to justify installing A/C since our Swamp Cooler coped reasonably well apart from about a month a year and we were out of the house during the days.And then Covid hit and we were working from home and our Swamp Cooler simply couldn't do enough to make the 100 degree temperature during the day livable.So, we asked Castillo Heating & Air Conditioning for some suggestions and a quote.They proposed a Ductless three-way split system which would save us money on Propane during the winter months as well as cooling the house during the summer.It took them two days to install it but they were quiet enough that we could work throughout with a minimum of disruption.The ductless mini-split was amazing and made the temperature in the house much cooler. Indeed, my teenage daughter's room is like a morgue because she likes it really cool and keeps the door closed (did I mention "teenage").However, the unit in the Master Bedroom was not performing as well as we would have liked. It was still acceptable to me, but my wife wasn't satisfied (I am not criticising her; she was right - I'm simply less aware of my environment than she is and didn't notice that it was closer to 80 than to the 75 it was set to). We called Castillo two times to look at it.The first time, there was a genuine issue. One of the two fuses in the outside unit had blown and so it was running on half power. This was better than not running at all, I suppose, but the fact that it was running meant that we didn't have any reason to check the fuses. They replaced the fuse and assured us that it was very rare for them to blow like that and it was probably just a bad fuse in the first place. In the 6 weeks since then, the fuses have been fine despite a few power outages due to our Utility.My wife was still unhappy and called Castillo's again. The chap that came examined everything again and was helpful and polite. Finally, he noticed that the vent in the Master Bedroom for the Swamp Cooler was still open and was about 4 foot above the ductless unit in that room. By checking with his thermometer, he found that the ductless unit was effectively sucking the air from outside through that vent. This was made worse by the fact that the swamp cooler is sort of above the outside condenser and so that air was extra warm.He closed and covered that vent (and covered the other vents as well which were doubtless leaking air despite being closed) and, sure enough, it made a HUGE difference - Instead of being 78 degrees in the Master Bedroom, it was 68 last night ! (We have now set it to 75 and it's doing great.)Thank you Castillo's for your hard work, your patience and your kindness when you must have been thinking that we were complete pains.Very Highly Recommended.
Simon Holzman
15:10 28 Aug 20
Professional. Great communication. Reliable.
Richard Gomez
17:16 21 Aug 20
Hugo did an excellent job, hope we will see him again next year. Hugo also had some great tips concerning our vents. Thank you for coming to our home and have a blessed year, Dohn and Marlies Shaw
Marlies G Loving-Shaw
22:26 17 Aug 20
Fantastic company! They went above and beyond to fix my mom's AC. She lives in Menniffe and I live in San Diego. She is very hard of hearing and can't use the phone. I contacted Castillo on her behalf. They were so accommodating and ended up fixing her air that evening. After business hours. I will recommend them to anyone and everyone! Thank you so much Castillo Heating and Air.
Cathy Bailey
23:22 15 Aug 20
I had No AC, only hot air. Arrived 10 min early & gone in 30 min. He ID problem, had part readily available in truck, installed and the cost was substantially lower than I had anticipated. Recommend highly.Office staff was great too. Came on a Saturday too.
Sallie Hamilton
18:40 15 Aug 20
We were pleased that Castillo HVAC responed to our request to check the HVAC for the home we have in escrow. All HVAC businesses are booked solid due to covid-19 and the heat wave. Castillo was the only company to respond to my request. Many simply did not want to be bothered by a measly service call to check equipment for a potentiial buyer! The twp servicemen lookeed very young, but my concerns were alleviated when they listened to my concerns about the system and they briefed me on how they would address the problems. They were neat, courteous and accomplished everything i requested. I am going to use Castillo for any HVAC services in the future and recommend them without reservation.
Robert Von Haden
14:39 15 Aug 20
Second time I've used Castillo. First in Sun City with what turned out to be a while system replacement and then here in east Hemet. Turned out to be something simple this time and just charged the diagnostic fee. Professional and knowledgeable staff. Will be glad to use them for all my HVAC needs.
Josh H
22:41 13 Aug 20
Art Castillo, himself, came in on the weekend to look at and repair our AC. Such a super guy, and I didn’t even realize he was the president of the company till now. You can trust him and his team with your HVAC maintenance needs. Btw, Art took it on his own to go back to his shop and find a part and come back to install to prevent our AC from being down all weekend. Art’s a leader that inspires professionalism and leads his team by example. Very, very impressed! Thanks Team Castillo!
Michael Cantrell
01:33 09 Aug 20
FOLLOW UP - After providing such excellent service on our furnace a few months back, we contacted Castillo to do a maintenance review and service on our AC. Again, excellent service and very honest and professional. I will continue to refer Castillo to anyone in my community looking for great a great HVAC company!****************************Placed a call around 6PM. Heard back early the next morning. They were able to send out a technician same day who was very professional. He had to locate the part we needed for our very old furnace and had it repaired and up and running withing a couple of hours. Will absolutely use again for our HVAC needs in the future.
Eve Sings
18:22 06 Aug 20
Very professional , kept me informed on what was going on.
Virgina Sutton
13:45 27 Jul 20
Very good maintenance on my condensor and very thorough on all areas of my system, thanks guys.Paul LSan Jacinto
On Hold Marketing Services
20:12 22 Jul 20
Hugo called to let me know he could arrive earlier than the promised 2-hour arrival window. He arrived when he said he would. He was very professional and inspected my air conditioning unit, called the manufacture to determine if unit was under any warranty and explained in detail what this company would be proposing for replacing the unit. Hugo wore all of his PPE that is required now during this pandemic. I would definitely recommend Hugo and Castillo Heating and Air.
David Grant
22:27 20 Jul 20
Hugo was on time, professional, explained the reasons for our air conditioning problems in a way we could understand. He then explained three options for correcting the problem and recommended starting with a less expensive an drastic "fix" as a first step. No upsetting or pressure and good results
James Burrow
17:29 20 Jul 20
This company was amazing! Very professional, fast response and more than efficient! I highly recommend recommend!
Cindy Oakes
23:43 14 Jul 20
They were on time did a great job asked if I was had any questions then made sure I understood the answers. I especially want to thank Hugo for putting up with all my questions and my (not so guienus) guienus idea's.
William Sullivan
19:22 07 Jul 20
the techs were very knowlegablethey got right to the problemthey fixed the problemDennis C
Dennis Cummings
15:36 07 Jul 20
Hugo was very professional and explained everything as he went along. He also maintained social distancing. They are my go people for maintenance of my heating and air conditioning.
ANNIE CURRY
20:29 03 Jul 20
We are always pleased with their service. Very knowledgeable rep. They know their business. Will use again without hesitation.
Caroline Hoelzle
16:13 25 Jun 20
Very satisfied with everything great job!
Gayle Nord
21:39 20 Jun 20
Zaira the receptionist was very professional and thorough, it was a pleasure speaking to her. Art was also professional, knowledgable, and easy to work with.
Lorraine Kihm
18:44 18 Jun 20
Best price and best service are hard to find these days, but Castillo gave me both. I am more than satisfied. Their technicians were thorough and explained clearly how to operate my new system. They left my home cleaner than when they started too.
Mizzy Movies
12:56 16 Jun 20
Hugo showed up early, he was very courteous, knowledgeable, and was great at explaining it all to me. Loved working with him.
Janet Ramirez
02:21 12 Jun 20
I'm an advocate of supporting local small businesses such as Castillo Heating & Air Conditioning, Inc., and not just to help them gain revenue and stay operational. You’ll gain plenty of wonderful benefits as well;excellent, personalized customer service along with an approved independent Trane Comfort Specialist™ dealer. Thank you Art, Teresa, Ernesto and team.
Jon Bobroff
19:54 11 Jun 20
They were throrouh and quiet as mice, they worked like Trojans installing new ducts a heat pump and air conditioning. We enjoyed having them here.
Greg Hill
19:01 11 Jun 20
Hugo was great,gives you an overview,recommendations,and solutions.
juliana lomeli
16:59 11 Jun 20
Art was pleasant and found the problem and repaired it effectively, and for a reasonable price Thankyou!
Lorrie Crain
19:22 04 Jun 20
Hector, was honest and very helpful. On time and has a very good honest personality. As a realtor u will continue to refer him and I’m glad I met them. Will be calling soon for them to service my own home.
Carla Anz
01:26 04 Jun 20
The technician Hugo was very professional and informative. He quickly was able to get our air conditioning systems up and running with minor part replacements.
Ron Scrivener
03:08 29 May 20
I can’t say enough good things about the professionalism, and wonderful service!!! They were fantastic, and I highly recommend them!!!
Cindy Girard
20:59 19 May 20
Castillo is a Great company - We highly recommend them for all of your HVAC needs
Lisa Hickman
12:23 19 May 20
Hugo has been taking care of us since the installation and he's awesome. Castillo Heating & Air-conditioning is my go to and it should be your's.
Mark Hickman
19:51 18 May 20
They went above and beyond to solve our problems, helping us save money in the process. They did an excellent job teaching us maintenance tips for lengthening the life of our unit. Friendly, reliable and professional.
Cheryl Lewis
00:27 17 May 20
Hugo was helpful, courteous, knowledgeable, and on time. He was able to identify the problem I was having, but since it didn't turn out to be an issue with my HVAC, he didn't charge me. I'm very thankful.
Brian Thorp
22:05 14 May 20
Castillo Heating & Air Conditioning is our absolute go-to for our air conditioning needs! First found them 6 years ago and they replaced the unit in our house. They carry TRANE and we like that brand. We definitely got 3 quotes from different companies, and Castillo came out the best in every area...price, permit handling, service. Do it yourself; get quotes and compare. What we like so much is this family business is here in Menifee, performs exceptional work, with superior customer service. Technician Hugo was just here today; making sure we're all set for summer heat. The TRANE unit has performed flawlessly. We trust Castillo Heat and Air. Thank you so much!
Louise Notarte
23:00 12 May 20
Hugo was very detailed and knowledgeable. He answered all my questions and spent the time necessary to make sure I understood my system and gave me tips on the best operations.I would definitely recommend this company!
Deborah Stanton
21:42 08 May 20
Great value, honest and hardworking. The only company to properly size the AC unit (i.e. not too big). 5 star would recommend.
Matt Merritt
21:32 07 May 20
The technician did an excellent job, he explained very well the work being performed.Hugo, thanks a lot you are a great person and excellent technician, your company should be proud of you
Roberto Rais
19:00 07 May 20
I have been using another company until now...Castillo is far more professional..thorough, great explanations of results. A fair price, very responsive and punctual..I wish I had found them sooner..polite and they follow through with appointments and give you a 2 hour window on arrival..Castillo is the BEST!
Grace Davis
21:09 06 May 20
The whole entire staff and installers where extremely friendly and courteous.
Pablito Tan
03:43 06 May 20
Always good to have them repair my old AC unit:) and they have installed new units to our construction jobs as well! Honest and fair prices.
APlus Concrete
21:16 24 Apr 20
Hugo was very thorough and knew what needed to be done. I really appreciate Castillos' quick response to my need.
Maria Camarillo
19:02 21 Apr 20
Teresa got back to me right away with an additional estimate. Very professional. Art, you have the best employees!
Matthew Espinoza
20:38 28 Mar 20
The team was punctual and serviced my unit with the upmost professional attitude. They looked to fix and not replace, showing their knowledge and skill. Would gladly refer them to anyone
Mark Perry
16:42 25 Mar 20
Very honest stuff Hugo came and found out the problem right away and he was educating us through the process , we had another company come Two days before for a diagnostic and they had told us that the air unit was to old and that they couldn’t fix it and that we had to replace it for a new unit, Castillo company found out right away that it was only the thermostat that needed to be replace, I definitely recommend this company is very honest and reliable
nehemias gonzalez
17:16 23 Feb 20
Great works well info on there system the carry
Gabriel Flores
00:12 22 Feb 20
Hugo was great ! He was honest and very helpful. Iam a customer for life😊
Caren Woodside
01:41 14 Feb 20
These people are not just amazing technicians and office staff they are amazing human beings that care about the best interest of the people they serve. That’s why I highly recommend them! 10 stars for Castillo Heating and Air!
Rick Cubas
14:47 13 Feb 20
We highly recommend Castillo Heating & Air Conditioning. We had a system that was 10 years old, half of it stopped working. We solicited multiple estimates from 5 different companies before deciding on one. Naturally we had many questions on what would be the right system for our home Art even came out to our home a second time just to do a feasibility study to put our minds at ease the system we were getting was going to work for the entire house. Art, Amanda, and Teresa always answered every question we had regardless of what time or day it was. One the day of install Art, Ernesto, and Hugo showed up with crew in hand and they told us every step of the two day process. We could not be happier with the finished result, not to mention the efficiency of the system, and one of the best parts we are no longer using a ton of propane to heat our house because our new system has heat pumps. When you decide to go with any service from Castillo you are not just one of their customers, but you are family, and they make it point to listen and make sure all your heating and AC needs are met, not just try to sell you a system. From the start of estimates, to working with us with financing, the whole install process and beyond I cannot say enough good things about them. Castillo was definitely the right choice to make and I am glad we did.
Jennifer Concra
21:35 05 Feb 20
I’ve had Castillo’s out to my home twice over past couple of years. Once for AC and most recently for our furnace. Both times they were professional, knowledge, courteous and punctual. I highly recommend this company for any heating and ac services you require.
Diana Figurski
14:33 23 Jan 20
Very good on dealing with all of working Employees
Harry Sensenbach
00:01 23 Jan 20
My issue was little to no hot air when the heater was on. Hugo and Arturo were very methodical in performing a diagnostic of the heating system. Turned out a fouled sensor was the culprit. This was quickly rectified. Professional and friendly. Great value for their services. Castillo HVASC is my go-to for heating and air conditioning issues. I recommend everyone give them a try. You will not be disappointed.
Kristine Stefanyshyn
02:08 11 Jan 20
They were excellent, did a very thorough job cleaning and checking our very old system. They gave us lots of options and timelines for new systems without high pressure to replace now. Based on this visit we know who we will call when we need future work. We highly recommend them!
Cheryl Skoda
15:43 09 Jan 20
Hugo was my service guy, very professional and courteous, set my mind at ease, very good at his job, very knowledgeable. Looking forward to future business with this company
rsat27
21:52 30 Dec 19
Great service, on time, and they even speak spanish!
jose luis velasco
20:15 23 Dec 19
Hugo went above and beyond to repair our heater by coming to our home the day after Thanksgiving even though the office was closed and he was “off duty”. For courteous, fair and knowledgeable service I recommend Castillo Heating & Air.
Bill Gagner
20:45 05 Dec 19
Fast and through well done and thoughtful!
Greg Hill
19:24 26 Nov 19
I have been doing business with Castillo for years and have always had great service. The people are friendly and professional. I highly recommend them!
Bob Howard
18:38 22 Nov 19
Love this company, like the special spring/winter check ups. Most of all they are not always trying to sell you something !
Diane Chapman Swarts
04:41 16 Nov 19
You're technician, was very explanatory on all my questions, and explained everything he did.Thank you.Mrs. CordovaOnce again, the technicians were very explanatory on all my questions, and explained all my questions.Thank you.Mrs. Cordova
Kat Cordova
20:00 13 Nov 19
I was very pleased with the installation of my new A/C system from Castillo Heating & A/C, from the beginning of the process of receiving my initial quote to the completion of the installation, they were easy to work with and the technicians were curious and knowable regarding their product. I will definitely recommend them to family and friends.
Juan Acevedo
20:15 06 Nov 19
Friendly and great service. Found problem right away and replaced part before leaving the house. Will refer to all our friends. A+ all the way!
Art Raya
16:45 31 Oct 19
Castillo Heating and Air Conditioning replaced my 43 year old furnace. All persons involved were courteous, highly professional, and a pleasure to work with. Price was competitive. I am very pleased with my new furnace, and with every aspect of how the project was handled.
David Helm
07:45 31 Oct 19
Today was the first of two days of our install. We found Art, the owner, to be very professional, personable and honest. His team (Ernesto, Tony and Nate) came fully prepared, were extremely considerate in their care of our home as they worked to install our unit and ductwork. The level of customer service and attention was evident from the moment they arrived. We were extremely impressed with how clean they left everything before they left even though they knew they would be back in the morning and woud have re-do preparing the house for additional foot traffic to complete the install. We are looking forward to the completion of the work tomorrow.
Teresa Acevedo
04:25 30 Oct 19
This Company is Solid Gold!I am an electrical contractor in the Orange County area, and my elderly parents that live in Menifee, were recently were taken advantage of by an unscrupulous air conditioning contractor that did some shoddy work on a recent AC replacement project. The contractor had not pulled proper permits, had not followed up the installation with a HERS, inspection, and had basically run off with the $3,500.00 that they had required my parents pay up front for. Castillo was referred by a friend, and they provided my folks with a reasonable quote. Shortly after the quote was accepted, the Castillo Team was hard at work fixing the mess that was caused by thisunethical contractor. Shortly after the installation was completed they passed the cit y building inspection as well as and passing the HERS inspection with flying colors. They were even so kind as to assist my folks with a sworn affidavit stating the horrible work that was completed by this other contractor.These are people that you can trust!Thank you Castillo AC for not only doing great AC work for my folks, but for just being nice, kind, and caring people.
Steven Ortiz
20:19 25 Oct 19
Expensive, but very thorough. May have found an AC leak that two other companies didn't look for or couldn't find. Will be worth every penny if in fact he found the leak.They've been back twice now since finding the first leak in refrigerant. The second time for a very bad water leak. Hugo replaced the 25 year old condensation pump and hose. Yesterday(October 21) he came back for a check of our heating system. I highly recommend them. They are courteous, knowledgeable, and thorough.
Helen Wakefield
17:43 22 Oct 19
Hugo has been on the installation crew for our unit, when he went awayfor a while, we missed him, all members of the business have been verypatient with an old guy like me, explaining everything to my satisfaction,( even when I couldn't I follow, keep up the good work guys & ladies ,Heinz Scholz
Heinz Scholz
03:22 13 Oct 19
Great service! I fully recommend this company!
Yolanda Sanchez
19:55 11 Oct 19
This is a wonderful company, they are on time, clean and not trying to sell you something at every turn. I have used them for five years and all my friends use them as well!!!
Diane Swarts
16:31 05 Oct 19
What an outstanding company! Art was thorough, knowledgeable, and a complete professional. He took the time to explain what the root cause of my AC failure, as well as provided methods to avoid similar outages. I highly recommend this company to anyone in search of honest, professional service! I plan on continuing my business with Castillo Heating & Air Conditioning, Inc.
Evander Cook
19:27 06 Sep 19
Art and the Castillo Team are honest and trustworthy. They are upfront with the facts of your situation and lay it out for You to decide what best fits your family's needs. I call on them for my own home and I recommend them to my clients as well.
Angelina Perales
17:29 05 Sep 19
The guys came out in a blistering heat and spent 8 hours carrying equipment, materials, crawling under the house to do repairs to the duct work and replacing the drip pan and coil unit for our system. I never saw them stop working the whole time. Hard working, courteous, friendly and talented. God bless Castillo -
SoCalRick
18:08 04 Sep 19
Air conditioner went out right before the holiday weekend. Although they were booked, they squeezed me in the next morning!They were very prompt and knew exactly what was wrong and had the part on hand to fix it. Their price was more than fair and I really appreciate that! It’s great to work with local business that are talented, honest and hardworking.Alice Kincaid
Alice Kincaid
19:31 01 Sep 19
I just wanted to thank Castillo Heating and AC company for being so prompt and professional with my needs. Huge thanks to Hugo for being so kind and understanding, and giving us options for our repairs. He kept a constant communication with us as well which I greatly appreciate it. Also Mindy, in the office was very friendly and helpful, and made sure to take care of everything in a timely manner. I highly recommend this company for thier honesty and efficiency. Thanks guys!
Meghrik Panossian
20:03 31 Aug 19
Very professional and up front with prices.
Kiki Inducil
21:11 30 Aug 19
This was the second time (the first at a different residence) that I used Castillo Heating and Air Conditioning with great results! Hugo is very knowledgeable and courteous! I definitely would recommend this company to my friends!
Donald Salaets
15:11 30 Aug 19
Wonderful, fast service. The owner, Art, stopped by on his way back from a neighbor's house and fixed my A/C unit. Couldn't have asked for a better service call or repair job! I highly recommend them!
Carol J. Amato
22:38 28 Aug 19
Honest company that did not try to oversell me products I did not need. Highly recommend.
nathan whitwood
17:04 27 Aug 19
I was referred by a friend but I still wanted to get quotes from other companies. All companies were close in price the first company tried to tell me I could only by the filter from them that was a lie the second company never got back to me on a discount for over a week. Castillo Heating & Air was on top of everything. I would call Art and ask questions and he would answer all questions. My Installation went great and all in one day. I had my inspection from the city and he told me I picked a good company that everything was done right and up to code. The inspector said a lot of installations are not done properly. Installations are the most important thing if you want it to work properly and for many years. Thank you for all that helped especially Art.
christina james
23:20 26 Aug 19
Great costumer service , very profesional, personal-able and did a great job..,
Maria Tpm
02:23 26 Aug 19
Hugo did a great job! Can't thank Castillo's team for their professionalism.
rick croy
23:03 24 Aug 19
Fair price and excellent service. Hugo is an effective diagnostician. I signed-up for the twice-annual service. I feel comfortable with recommending this company. I’m quite happy all-around. Dr. Simmons
Crang Creekin
01:25 22 Aug 19
The BEST technician Fernando. NEVER EVER have I experienced such professionalism, kindness, quick response and complete knowledge of my air conditioning unit. He even took PICTURES to show me what he wasconfronted with my unit. Who does that anymore, right? You will be happy as I am from the minute Angela answers the phone. Good business ethics is still alive with Castillo Heating and Air.
Tina Shipkey
00:39 22 Aug 19
Hugo, the tech was nice, friendly and knowledgeable. He explained everything he was doing to us. He was not in a rush and took time with us. He was patient since we have dogs and I had to move them around. Hugo had great customer service and kept asking us if we had any questions . He was not a salesman, trying to sell us a bunch of unnessary parts. He was honest and I will definitely call them again. I liked how they update you on the ETA of the tech. You have a 2 hour window but they gave me a heads up that he was an route. This was very helpful. I highly recommend them.
Harumi Katayama
21:54 13 Aug 19
This company has been absolutely amazing! We used them a few times and every time they have come out we were 100% satisfied.
Brandy Arroyo
05:12 13 Aug 19
The came out within an hour of me calling them. Fernando was professional and thorough! I will reach out to them next time I need service!
Shannon Walter
21:26 12 Aug 19
Hugo was our technician today! His knowledge & professionalism of the product was informative & outstanding.
Tanya James
22:45 09 Aug 19
Castillo Heating and Air provided very prompt and courteous service on all my service calls. My technician, Hugo, was very knowledgeable and helpful in my understanding of the problems my equipment was experiencing. He also gave invaluable advice with regard to energy costs, efficiency and savings practices.
J D
17:48 09 Aug 19
Super people and professional service. Best prices THANK YOU 😊
Candace Malone
00:33 08 Aug 19
Called on Saturday, spoke to Amanda. She was great! Same day service. Fernando was our tech. He was very professional and explained everything to my husband & I before he did any of the needed work. Highly recommend!
Shannon Russell
19:34 05 Aug 19
They arrived on time and fixed a minor issue with my AC quickly and affordable. Thank you again
Heidi Kristall
21:56 02 Aug 19
Professionalism, promptness, excellence, polite.In this day and age, how many of us can say that about a business?So after almost 20 years of having a broken AC unit and furnace and using portable room ACs in my house, I called Castillo Heating and Air after getting another quote from a different company.When I called, I was impressed with the professionalism on the phone. I was scheduled to meet with Art.Art arrived about 30 minutes early instead of an hour late like the other guy.Art is an old school professional, polite, firm hand shake, eye contact, oh and did I tell you he beat the last estimate by nearly 4k and with a more energy efficient unit?I am now the proud owner of a Trane 3 ton 16 sear unit with new furnace.Installers were so professional and artived early, the AC and furnace completed a few hours earlier than the estimate.Castillo Heating and Air is what almost all companies USED TO BE, so professional, prompt service and quality work.I was always taught, "If you are on time, you are late." Amazing to find an organization that has the same Old School philosophy.If you want amazing professional service with an established family owned and operated company, call them, hire them and be blown away.
Tim Osmond
04:49 02 Aug 19
Very thorough and professional. I got some good tips and a nice senior discount.
Molly Arnold
14:04 01 Aug 19
Was able to get someone out same day to take a look and tune our AC up! Would highly recommend
Chris Fuentes
15:13 31 Jul 19
Art installed my unit 15 years ago. few minor repairs. Today i called because it stopped cooling. They had Hugo come out same day and best service ever!!. very polite, explained everything and very reasonable with the senior discount!!
Jeri Standiford Salgado Ward
03:13 30 Jul 19
Fernando was very nice in servicing our AC system and very detail oriented. Took him an hour and our AC was up and running again after the fan had some failure. Recommended
馬鹿Artist
01:43 28 Jul 19
Over the last 10 years Castillo H-A/C has come out to my house 4 or 5 times to deal with various issues. Each time they took great care of us and we were confident about the fairness of their costs. The professional integrity of the technicians that they send is world-class. They are knowledgeable, honest, trustworthy and willing to answer questions and explain what is going on in terms that I can understand. They do excellent work.I am so glad to know that reliable businesses Like Castillo H-A/C still exist.
Michael de Anda
14:27 15 Jul 19
Had issues with my ac, other places I called had long waiting time. Castillo H&A where available next day ( on a Saturday) Fernando Espinoza was honest and well experienced. Got my ac up and running. I will definetly use them again. Great job! Thanks, Castillo H&A......
Alex Ortiz
18:00 13 Jul 19
Professional, good prices. Excellent technician. Highly recommend.
Nancy Scane
12:19 27 Jun 19
Service was great! Hugo was on time, friendly, very knowledgeable. He explained everything he was doing and why. He gave me ideas on how to lower my Bill's and help my air conditioner work efficiently.
Rita Pablos
16:25 23 Jun 19
Can't say enough about this wonderful company. Been a customer for many years and the service has been spot on! Would and do recommend them to anyone. Very friendly and courteous, always ready to help with your problem.
Margaret Lehan
03:15 22 Jun 19
Hugo was awesome and friendly. Great customer service and excellent knowledge. This will be my new AC/ heating go to company.
Justin Dettorre
17:17 19 Jun 19
Honest, Reliable service! Made a call about our A/C system and in less than 24 hrs they had us up and running again in the busy summer season. Highly Recommend
Rick Tartaglia
14:17 13 Jun 19
Tech was knowledgeable, on time and thorough. Problem ended up to be an oversight on my part but the inspection and troubleshooting was so complete I have peace of mind that the system is safe and secure.Charge for work done was extremely reasonable and would not hesitate to recommend them heartily.
richard adams
02:28 07 Jun 19
I have delt with Castillo Heating and Air Conditioning 3 times in the past several years and each time they have gone above and beyond their duties. They provide great service starting with the office staff all the way to the techs. Every tech I have encountered was knowledgeable and friendly. I have had the privilege of speaking with Art on separate occasions and he has always made me feel comfortable and explained everything to me in great detail. His staff and himself are perfect examples of what customer service should be. Thanks.
Anthony Montalvo
05:14 02 May 19
So happy with this company! Fast and professional response to a message left, quick to schedule inspection, rapid diagnosis of problem, and repair completed the same day! Our tech Fernando friendly and respectful of our home (shoe covers!) and called to give me updated ETA for our afternoon repair window. Will use again without question.
Adria Poindexter
23:16 17 Apr 19
I have used Castillo several time and they are very professional. All issues were resolved. I would recommend them totally. There prices are reasonable. I will continue to use them in the future.😀😀😀
Mike Halopoff
22:06 10 Apr 19
I had my 2 outdoor AC units replaced by one Trane 5 ton variable speed communicating XV20i with its corresponding indoor coil and variable speed furnace XC80. Art was very thorough in explaining the system that he suggested to replace my old unit. He was honest to answer all the questions and concerns that I have that helped me in my research. It sure helped me in making my final decision. The Castillo Heating & Air Conditioning technicians Ernesto and Tony who installed the units were outstanding! They communicated well with me and accommodated my schedule. They were prompt, on time and worked systematically. They took great care in covering the carpet areas where they worked and they kept their work areas clean. They were very professional in dealing with us and I was very impressed with the quality of their work. My wife I are extremely happy and satisfied with this Trane AC and furnace. It is very quiet compared to the old units that it replaced.
Willie Del
06:55 03 Apr 19
We recently had our heating and air conditioning replaced and couldn't be happier with the service we received. The two installers were very professional and respectful of our home. They worked very hard and we feel went above and beyond to do an amazing job. We would recommend Castillo HVAC to anyone.
Michael Chavez
21:50 20 Mar 19
Art was very helpful and professional. The guys showed up as promised and were very respectful of our home and personal items. Did a great job of straightening up our ductwork and installing the new units. Good price great job, very happy.
Babette Stubbs
15:08 26 Jan 19
If you are looking for great service and reliable.
Francis López
23:11 19 Sep 18
Had new heating and air conditioning installed plus new ducks...received estimates from four local companies and so glad i chose castillo air. Best price! Work started and complete on time..happy from a to z! I don't leave reviews as a rule. But this service was outstanding!
Roy Holmes
15:30 17 Sep 18
Excellent service. Would recommend them to everyone.Technician Fernando arrived on time, was knowledgeable, friendly, and efficient.
Duane Garrett
18:29 07 Sep 18
Amazing employees, awesome owners, reliable and trust worthy service.
Michelle Pack
04:18 27 Aug 18
Showed up on time. Great service. Fair price.
Carl Seastrand
02:53 24 Aug 18
I requested information regarding my girlfriends Trane AC when she was having problems with it. Castillo had no involvement in it’s purchase or installation but their employee Teresa went out of her way to twice email me information regarding warranty and installation. It was exactly what I needed. Service like that is very rare these days especially in this heat wave when demand for their services is at an all time high.The next time I have any issues with my HVAC, they will be my first call. Thank you Teresa!!
Jery Schumacher
20:23 16 Aug 18
I have used Castillo heating and air conditioning in the past and was completely satisfied. My ac went out last minute and with this heat and having a little one I reached out to them and they had a live chat that was able to set me up with an appointment on the stop. Ms Amanda was wonderful extremely polite and helpful. Thank you Castillo for the amazing customer service
Miriam Escobedo
19:16 11 Aug 18
Castillo Heating and Air Conditioning is the absolute best! I have to begin by praising the amazing office staff! They are friendly, professional, and always return phone calls and emails within a reasonable amount of time! Through the years, this company has serviced my a.c. unit, and they have always done great work! This year, the old system finally quit on us. Art Castillo, the owner came in and gave us a great quote that included different options to choose from. He worked with our budget and exceeded our expectations. The installers were always on time, respectful, and made sure to protect my carpet and keep things very clean. I must also add that Castillo Heating and Air uses top quality products and offers great warranty packages! My home is cool and comfortable now thanks to the Castillo family business!
Samah Barno
16:10 27 Jul 18
The office staff was great, it was easy to talk with them and make an appointment. Fernando was wonderful. He was early for our appointment, professional, thorough and understanding.
Kathy Bardo
15:17 26 Jul 18
Did a great job installing our Quiet Cool fan! Highly recommended!
Laura Simpson
02:21 20 Jul 18
Castillo Heating and Air have exceeded my expectations, all of the staff are friendly and very professional. Mr. Castillo is very knowledgeable and honest. I had a unit installed in June, I had an issue and was placed on the schedule immediately, despite their busy Summer schedule. Prices, service, and workmanship is excellent. I would highly recommend this company and have been.
Robert Ruiz
16:11 19 Jul 18
Castillo heating and air conditioning does stellar work installing and maintaining HVAC hardware. Their customer service is so good you will end up feeling like part of their family!
Matthew Welch
14:01 17 Jul 18
Best HVAC company in the I.E. Amazing service and extremely professional. Got is set up in no time and continues to take care of us. If youre reading this and we ever meet, consider this as a personal referral to the shop in town!!
Ja Por
04:25 17 Jul 18
Great & Very Easy company to work with from the Office Staff to the Service Technicians! My Technician Fernando was awesome! He was right on time and very personable/friendly! I was very happy with the service and the peace of mind I got with my 30 year old unit for such a reasonable price! I will definitely be a repeat customer! Thank You!
Nicole W
14:54 08 Jul 18
The Castillos are amazing!! Very personable, efficient and friendly! I’ve known the family for quite some time and they are awesome! I had to get new duct work done throughout my house... I could not be happier with my experience. The owner Art came to my house to look through the work my warranty did and patched up the things that they missed and did it the right way! Amanda has the best customer service on the office side of things ! I would give them 10 stars if I could!
Maryanne Harriott
17:30 21 Dec 17
I called multiple contractors in my local area and these guys were by far the best! The owner Art was very helpful and he saved me a lot of money compared to what some of the other contractors had proposed to do. Thank you Art!
Allen Minassian
00:58 21 Dec 17
Love this company. They are incredibly honest and customer focused. A few times over the years, I thought we were in for big bills and the fixes turned out to be really small. They could have ripped us off and they didn't. They have even changed some of our vents to get them pointing in different directions to make sure that they improved cooling for the room without charging us, just because they thought it was right.
Marc Moroz
21:48 04 Aug 17
Definitely noticed an immediate decrease in temperature of the upstairs floor. Grills over the vent are currently being replaced and that's increasing the airflow even more so. Thank you guys so much for being helpful and friendly (repair guys and office staff)
Anita Hock
17:39 18 Jul 17
Amazing people and attention to detail. Would recommend to everybody ��
Gus Lua
15:12 28 Apr 17
Thank you for promptly coming to our home today when the temperature is suppose to be 99+. You knew exactly the problem and had it fixed right away.
Erica Covey
18:14 23 Jul 16
Castillo heating and air have high values and great workmanship! Always on time and always reasonably priced
Nalanea Taylor
18:54 03 Jun 12
We service all brands!
We service and repair all major brands: Trane, Ameristar, Amana, American Standard, Aprilaire, Lennox, Bryant, Carrier, Coleman, QuietCool, Honeywell, Nest, Goodman, Rheem, York, Payne, Rhuud and more.
