When it comes to keeping you comfortable in your home or office, our main priority at Castillo Heating and Air Conditioning, Inc. is meeting your family’s needs. We’ve established processes that keep our standard of professionalism at the highest level. Starting with our customer service on the initial call, to the diagnostic and estimating process, all the way through to completing repairs and installations. Some of those processes include pulling permits for every job, as required by law, and meeting all requirements for Title 24 Code to comply with the State of California energy codes.
Before every comfort system installation, we perform a complete load calculation to determine the proper capacity of the equipment to be installed.
Trane Comfort Specialist™
We have achieved an average of 98% customer stratification rating for nearly a decade.
You can rest assured that our dedicated team of HVAC Specialists are licensed professionals and that we are registered with the California State License Board.
We do have diagnostic consultation fees that are based on a variety of factors. However, if your repairs are made by a trained Castillo Heating and Air Conditioning, Inc field HVAC technician OR you purchase one of our maintenance packages, we will waive the diagnostic fee. Please contact our office for more details.
*Minimum efficiency established by the Department of Energy. Potential energy savings may vary depending on your personal lifestyle, system settings and usage, equipment maintenance, local climate, actual construction and installation of equipment and duct system.
Repairs & Replacements
There are many circumstances that can cause a system not to work properly. In order to determine the root cause, we perform an in-home complete system analysis to diagnose the problem. Once the issues are determined, we will offer you a complete assessment of repairs along with the cost and any recommendations needed to ensure that your system will operate more efficiently.
It is very common that with older systems (10 years +) the repair costs become so expensive, that the option of replacing or upgrading the system may be your best solution. This is an example of some of the recommended options we will provide you with after diagnosing your system issues. With Trane’s lineup of high efficiency equipment, it may be wiser to replace an old, inefficient system than to continue making expensive repairs. These systems typically pay themselves off in time just in energy savings alone. Whether you choose to repair or replace your existing system, we will assist you throughout the process.
DESIGNED TO ENSURE YOUR PEACE OF MIND THROUGH RAIN OR SHINE!
Our Comfort Care Club is more than just another maintenance plan. We provide a complete system inspection of your heating, ventilation and cooling performance. Our maintenance technicians are required to inspect and diagnose a list of components and then document it for future assessments. We maintain your system performance records in our files so that we can help foresee any performance decline. Our Comfort Care Club offers different membership packages to fit every need and budget. Along with the benefits that you receive from regularly maintaining your system, we offer extended benefits to make sure you are covered year-round.
4 Key Benefits of Regular Maintenance
Longer Equipment Life: Our 23 Point System Inspection will help your system operate more efficiently and help to increase the equipment’s longevity.
Safe Operations: Regular system maintenance will ensure safer equipment operation.
Going Green: CCC Members can save up to 30% on their electric bills!
Better Performance: By doing simple things like checking freon levels and replacing filters, we are able to allow your system to run smoothly. This can prevent future breakdowns and frequent repairs, while also helping your system provide quality airflow and temperature.
Castillo’s President, Art, prides himself in being an active participant in daily activities with his associates and clients. He personally performs a majority of the estimates to ensure that you will always be treated like a part of the family. Every job completed by Castillo Heating & Air Conditioning, Inc is a work of “Art”. Our estimate process is unique; it is designed to meet the specific needs of your family or business.
The Estimate Process Includes:
A comfort concerns list generated with the homeowners to address all needs that are specific to your family and situation
An evaluation of your existing equipment and ductwork
An analysis of the system and layout to calculate the current performance and potential ways to boost efficiency
A load calculation to determine the proper size system needed for your home or business
CHOOSING THE CORRECT HVAC PROFESSIONALS IS WHAT MAKE THE DIFFERENCE
Before every comfort system installation, we perform a complete load calculation to determine the proper capacity of the equipment to be installed. This calculation provides the most accurate size unit that your home requires to operate at its best, most efficient performance. After the comfort system installation is completed, we document and perform a thorough commissioning of your system. This process ensures that the system and its components are tested, designed, and installed properly according to its designed efficiency requirement.
Trane Comfort Specialist™
Being an independent Trane Comfort Specialist™ dealer, we send out surveys after every comfort system installation to ensure customer satisfaction. While we are committed to maintain a level of 92% to stay active in the Trane Comfort Specialist™ program, we have achieved an average of 98% for nearly a decade.
Licensed & Trained
These practices guarantee that you have chosen a company that is rated among the top ten percent in the HVAC industry. We will always strive to keep this standard of professionalism continuous for as long as we are in business. You can rest assured that our dedicated team has tested and proven themselves as professionals and individuals who excel in our field.
We were impressed with Castillo Heating & Air Conditioning even with our initial consultation. We knew we made the right choice selecting this company for our complete HVAC system replacement. The customer service and communication was better than we have ever received before from any company - ever. The installation team was professional, courteous, hard-working, and did everything to ensure we were happy with our service. We highly recommend this company.
I was nervous getting a new AC system and didn't want to get a traditional gas furnace with AC units due to current events in Europe in driving Natural Gas prices higher. Mini split systems are a more complex installation and not as normal in the US but are a perfect solution for people like me who have solar and want to avoid using gas, save money in the long run, and have a system that truly makes everyone in my house comfortable.I replaced an old Central system with a mini split system. They gave an estimate and it was better then others. The estimate was quick, easy, and mostly accurate. The first day they alerted me that the crawlspace restrictions would add an additional day and both workers were constantly working and kept me informed.The ceiling units that they put in look great and there are no cosmetic flaws.The two installers both were very professional and worked very hard. They gave us status updates and were accommodating to the fact that we had a toddler and a puppy. They were friendly to my kid and worked around his nap schedule which made the installation much easier for us to go through.
Highly recommend this company. The person on the phone was nice and professional. They sent someone out first thing the next day. He showed up right on time and was able to resolve our heating issue. We will definitely go to them in the future.
These guys are the absolute best. Arturo and Nate are awesome. Showed up exactly as scheduled, worked quickly and efficiently, very professional. He explained everything thoroughly and gave me some excellent information.
The receptionist and the technician Nate were great! They were extremely patient and answered all my questions. Nate took the time to explain (in lay terms) what he did and offered suggestions to help prolong the life of my system. Castillo has my business for the life of my home. Great customer services and professional services should be rewarded with loyalty.
Installed a new heat pump to replace and old furnace and A/C in my mom’s home. The tenants who currently occupy the home had nothing but good things to say. The were professional, clean, and very helpful in instructing them how to use the new system
Arturo and his team moved our AC unit. He was very responsive to get me a quote and gave me some solid advice that two other companies missed. His crew showed up and we’re very clean and quick. Thank you very much!
Castillo Heating and Air is a great company. I’ve used them several times for my heating and air conditioning needs. About 4 years ago I needed a new AC unit and I inquired about a expensive unit that I was ready to buy. Art explained to me the differences in units and talked me into a less expensive unit because what I wanted was too much for what I needed. He easily could’ve had a bigger sale but he recommended what was best for me and my home. You do not find honesty and integrity like that much anymore. I trust them and use them for whatever I need when it comes to heating and air conditioning. Came to my home today on time and as scheduled and provided great service as usual.
Hugo has been on the installation crew for our unit, when he went awayfor a while, we missed him, all members of the business have been verypatient with an old guy like me, explaining everything to my satisfaction,( even when I couldn't I follow, keep up the good work guys & ladies ,Heinz Scholz
Excellent service as always. It’s refreshing to deal with a company that you know is honest. Great overall customer service and I appreciate the education they provide as they go through the repair and/or service.Updated on 10/28/2020 - as always the techs came in and provided great service.Updated on 11/3/2021 - thanks to these guys my system is running at optical performance.
Had our pre-winter HVAC system checkup. Nate did a great job. He was courteous and professional. He answered all my questions and explained all the system checks he performed. Highly recommend Castillo for all your Heating & Air Conditioning needs.
Thank you to Castillo Heating and Air for there professionalism and dedication. Huge shout out to Nate the technician for his kindness and thoroughness. He spent 3 hours at our home checking out our system. He was so kind and didn’t get to up sell us on anything more than the problem that needed to be corrected. Thank you again to bate and the Castillo family. I highly recommend anyone who needs assistance to call them.
Highly recommend!! Fast, courteous and reasonable price. Came in and diagnosed problem, gave me a quote that wasn’t bad. Total cost ended up being less then was originally quoted! Thank you Nate for the great service!
*****updated review ******* job completed above and beyond my expectations great to work with ………First of all it starts with all the staff at Castillo a/c they are the best Art came down for estimate out of his way here to Orange County off a referral wow…… the girls in the office we’re great to work with and the two techs Ernesto and Tony were great showed up on time ready to go, no issues at all great to work with I will refer all I know asking about a/c
Castillo Heating and Air came out to fix a capacitor that went out on my system. Although this was a warranty repair thru KB Homes, they were very professional and answered every question I had about the proper maintenance of the system. Nate was my tech and he was very professional and knowledgeable even though I hovered and watched every task he completed. 100% recommend.
Art was very helpful and professional. The guys showed up as promised and were very respectful of our home and personal items. Did a great job of straightening up our ductwork and installing the new units. Good price great job, very happy.
Nate was actually early and very responsive to identifying the problem, figuring the problem and finding the part that was needed. He worked late to assure my property was cooling before he left. Thank You Guy's for making this a painless and successful process. Mark
Castillo Heating coordinated appointment with our tenant. They confirmed a couple days before. They showed up on time and communicated and explained repairs required. So refreshing to have a service company that prides themselves in delivering a high level of service at a fair price! Happy Customer!
Tony and Ernesto perform Superior workmanship. Castillo Heating & Air Conditioning slogan is "Every job is a work of Art" and they have surpassed our expectations. They do not take shortcuts and make sure every job is done to perfection. Great job, THANK YOU ❣️
The owner is very easy to speak with. The technicians are very professional . They finish the job when they said they would. The 2 day installation process was painless. With no air conditioner and a full house, we hardly notice them moving in and out of the house. I would recommend this company.
The professionalism and expertise was astounding. Arturo Jr came in and only had to hear the unit to know what was wrong. Fixing it was just as timely. They not only respond quickly but do fantastic work. I highly recommend this family owned company!
I have been using another company until now...Castillo is far more professional..thorough, great explanations of results. A fair price, very responsive and punctual..I wish I had found them sooner..polite and they follow through with appointments and give you a 2 hour window on arrival..Castillo is the BEST!
I called in to Castillo on a Monday and they came out next day to fix my A/C. Nate was my tech and he was very professional kept me up to date with what he was doing at all times. I got text messages informing me of when they were going to show up, when my service was and when it was completed. When I called in the service was outstanding. I got emails right away notifying of everything. I couldn't be happier.
Nate was very professional & quickly discovered the problem with my A/C system which he repaired. He ensured the system was cooling efficiently before leaving. I am so appreciative of Castillo’s excellent level of service.
Excellent service and very knowledgeable technicians. Today I used Castillo for the 2nd time and I'm extremely pleased with their great customer service, starting with the front office staff answering the phones, always friendly & respectful and their awesome technicians. Nate was very informative and knowledgeable. They have definitely earn a long time customer.
We can't be happier. Our air condition stopped working two days ago when the temperature was 107 degrees. It's always nerve wracking when you're trying to find a reputable company and we have been stung before. We were imagining all sorts of high-cost estimates and were PLEASANTLY surprised and pleased with our very reasonable bill. Their repairman, Nate, was knowledgeable and answered all our questions. Repairs were accomplished very quickly and competently. We highly recommend this company.
Have used Castillo several times over the years, always with exceptional results. This time AC was running but not cooling. Nate was able to come earlier that scheduled, did a thorough examination, presented the possible options and worked for several hours to try and rectify the problem. We will definitely continue to use Castillo Heating and Air.
It’s been about 15 months since I had my A/C system installed by Castillo Heating & A/C and just wanted to report back that everything works wonderfully just as advertised. They installed 3 zones at my home with one of the zones designated for the Master Bedroom which was very important for me since I have MS which makes me sensitive to heat and I tend to spend most of my time there its great to be able to set the temperature a little lower in this room than the rest of the house. The A/C system that was installed is very energy efficient and the installation process starting from the initial quote to the completion of the installation went smoothly. I would definitely recommend them to family and friends.
Castillo Air and Heating did a fantastic job! From Art coming out and giving us a great estimate and working with our schedule to Ernesto completing the job, the process was smooth and fast! Ernesto installed the system in one day so we did not have to go without a/c in 100 degree weather! We are so pleased with all the work done!
The work is part of a service plan when Castillo Heating installed a new Heat Pump last October 2020.The install went well, on time and clean. Assessment, options and pricing with Art were stress free. Installation crew -Ernesto, Tony and Nate were excellent, knows what they were doing and courteous.Summer is coming so the maintenance/check up came at the right time. Nate was ahead of schedule, happy and courteous- Opened up attic access and inspected horizontal mount modular blower- Changed out filter for customer (customer provided)- Took diagnostics of the unit and stated System is operating as designedMy experience with Art, the office staff, and the install/maintenance personnel is excellent.
I was referred to Art Castillo by my neighbor to replace an old furnace and A/C unit with a new heat pump. From the initial meeting with Art, to the service and responsiveness of the installers and the office staff, the process went smoothly and professionally. My new unit works perfectly and saves me money in energy costs. I could not be happier with my choice of Castillo Heating & Air.
Art, Tony, Ernesto, Nate, Teresa, and Zaira did an excellent job addressing all my needs, my questions, scheduling, covid safety, and performed what I would consider an outstanding installation of the Mitsubishi heat-pump. They treated our home with care, cleaned up the worksite, and were pleasant to work with and did so at a reasonable cost.I am very happy that I choose your company and will refer my friends, neighbors and family to you for support.Thanks again!!
Ernesto & his team did an immaculate job replacing the AC compressor with a new Trane unit. His team also upgraded the existing coil unit in the HVAC to match the new AC unit. They did a fantastic job of replacing/installing new vents throughout the house & creating a new one into the existing duct work in one of the rooms. Castillo employees communicated efficiently & effectively via phone & email correspondencein delineating the proposal, verbally during installation process throughout the day & completion of work performed to customer satisfaction. Just awaiting for the final inspection to make it official with the county permit.
I discovered Castillo HVAC back in the day when I didn't schedule routine maintenance, the coolant escaped, and I couldn't figure out why the A/C wasn't A/C'ing. They responded promptly and gave me the data about codes changing in the near future (in HVAC days) with the choice to keep the coolant type I had which would probably hold as long as I live or upgrade to meet new standards in case the unit needed additional coolant after 2020 when it would no longer be available. I upgraded to 2020 standards although it was only 2017 or so and have scheduled routine maintenance ever since. I added a 3-filter system and have appreciated the filtered air with the multiple fires in So Cal. More than once I've noticed nothing in the air until I opened my garage door to go biking. Castillo HVAC hires competent technicians who are socially perfect for interacting with customers - not an easy combination to find. I'm so glad I called them when I was sweltering in my house wondering what happened!
Very professional, extremely knowledgeable about their business, explained the situation and the work they were doing in layman’s terms so that we were comfortable. Very ethical people, didn’t try to sell us a whole new system just fixed the problems. Much appreciated Art and Arthur!
Very friendly and very professional. I had a complete, new system installed. There were a few snags, but they kept on it until everything was 100%. Their customer service is exceptional. I have no regrets at all in going with Castillo/Trane. They’ve exceeded our expectations.
Arturo is a hard working young man who stayed with the problem until it was fixed. The repair was made over a couple days and Arturo kept us informed throughout the process. Castillo Heating has a very streamlined communications system keeping us informed about times, service required and cost! Could not ask for a harder working service tech or more professional company.
These people are not just amazing technicians and office staff they are amazing human beings that care about the best interest of the people they serve. That’s why I highly recommend them! 10 stars for Castillo Heating and Air!
Today was the first of two days of our install. We found Art, the owner, to be very professional, personable and honest. His team (Ernesto, Tony and Nate) came fully prepared, were extremely considerate in their care of our home as they worked to install our unit and ductwork. The level of customer service and attention was evident from the moment they arrived. We were extremely impressed with how clean they left everything before they left even though they knew they would be back in the morning and woud have re-do preparing the house for additional foot traffic to complete the install. We are looking forward to the completion of the work tomorrow.
Called on Saturday, spoke to Amanda. She was great! Same day service. Fernando was our tech. He was very professional and explained everything to my husband & I before he did any of the needed work. Highly recommend!
Art installed my unit 15 years ago. few minor repairs. Today i called because it stopped cooling. They had Hugo come out same day and best service ever!!. very polite, explained everything and very reasonable with the senior discount!!
Can't say enough about this wonderful company. Been a customer for many years and the service has been spot on! Would and do recommend them to anyone. Very friendly and courteous, always ready to help with your problem.
Definitely noticed an immediate decrease in temperature of the upstairs floor. Grills over the vent are currently being replaced and that's increasing the airflow even more so. Thank you guys so much for being helpful and friendly (repair guys and office staff)
We service and repair all major brands: Trane, Ameristar, Amana, American Standard, Aprilaire, Lennox, Bryant, Carrier, Coleman, QuietCool, Honeywell, Nest, Goodman, Rheem, York, Payne, Rhuud and more.
Speak With A Heating & Cooling Specialists
When it comes to keeping you comfortable in your home or office, our main priority is meeting your family’s needs.
JOIN OUR COMFORT CARE CLUB® TODAY!
DESIGNED TO ENSURE YOUR PEACE OF MIND THROUGH RAIN OR SHINE!
Our Comfort Care Club is more than just another maintenance plan. We provide a complete system inspection of your heating, ventilation and cooling performance. Our Comfort Care Club offers different membership packages to fit every need and budget.