PROFESSIONAL RESIDENTIAL & COMMERCIAL HVAC SERVICES
Our Standard
When it comes to keeping you comfortable in your home or office, our main priority at Castillo Heating and Air Conditioning, Inc. is meeting your family’s needs. We’ve established processes that keep our standard of professionalism at the highest level. Starting with our customer service on the initial call, to the diagnostic and estimating process, all the way through to completing repairs and installations. Some of those processes include pulling permits for every job, as required by law, and meeting all requirements for Title 24 Code to comply with the State of California energy codes.
Trane Comfort Specialist™
We have achieved an average of 98% customer stratification rating for nearly a decade.
Diagnostics & Inspections
We do have diagnostic consultation fees that are based on a variety of factors. However, if your repairs are made by a trained Castillo Heating and Air Conditioning, Inc field HVAC technician OR you purchase one of our maintenance packages, we will waive the diagnostic fee. Please contact our office for more details.
*Minimum efficiency established by the Department of Energy. Potential energy savings may vary depending on your personal lifestyle, system settings and usage, equipment maintenance, local climate, actual construction and installation of equipment and duct system.
Repairs & Replacements
There are many circumstances that can cause a system not to work properly. In order to determine the root cause, we perform an in-home complete system analysis to diagnose the problem. Once the issues are determined, we will offer you a complete assessment of repairs along with the cost and any recommendations needed to ensure that your system will operate more efficiently.
It is very common that with older systems (10 years +) the repair costs become so expensive, that the option of replacing or upgrading the system may be your best solution. This is an example of some of the recommended options we will provide you with after diagnosing your system issues. With Trane’s lineup of high efficiency equipment, it may be wiser to replace an old, inefficient system than to continue making expensive repairs. These systems typically pay themselves off in time just in energy savings alone. Whether you choose to repair or replace your existing system, we will assist you throughout the process.
JOIN OUR COMFORT CARE CLUB® TODAY!
DESIGNED TO ENSURE YOUR PEACE OF MIND THROUGH RAIN OR SHINE!
Our Comfort Care Club is more than just another maintenance plan. We provide a complete system inspection of your heating, ventilation and cooling performance. Our maintenance technicians are required to inspect and diagnose a list of components and then document it for future assessments. We maintain your system performance records in our files so that we can help foresee any performance decline. Our Comfort Care Club offers different membership packages to fit every need and budget. Along with the benefits that you receive from regularly maintaining your system, we offer extended benefits to make sure you are covered year-round.
4 Key Benefits of Regular Maintenance
Longer Equipment Life: Our 23 Point System Inspection will help your system operate more efficiently and help to increase the equipment’s longevity.
Safe Operations: Regular system maintenance will ensure safer equipment operation.
Going Green: CCC Members can save up to 30% on their electric bills!
Better Performance: By doing simple things like checking freon levels and replacing filters, we are able to allow your system to run smoothly. This can prevent future breakdowns and frequent repairs, while also helping your system provide quality airflow and temperature.
1 Year
$180or $15/mo
- (2) 23 Point Inspection**
- Reminder Service
- Troubleshooting
- Pre-Season Scheduling
- (1) FREE Basic Air Filter*
- 48hr Priority Status
- Up to 20% Repair Discount
- 10% System Install Discount
2 Years
$325or $15/mo
- (2) 23 Point Inspection**
- Reminder Service
- Troubleshooting
- Pre-Season Scheduling
- (1) FREE Basic Air Filter*
- 24hr Priority Status
- Up to 20% Repair Discount
- 10% System Install Discount
3 Years
$460or $15/mo
- (2) 23 Point Inspection**
- Reminder Service
- Troubleshooting
- Pre-Season Scheduling
- (1) FREE Basic Air Filter*
- 24hr Priority Status
- Up to 20% Repair Discount
- 10% System Install Discount
Add. Systems
$130or $11/mo
- (2) 23 Point Inspection**
- Reminder Service
- Troubleshooting
- Pre-Season Scheduling
- (1) FREE Basic Air Filter*
- -
- Up to 20% Repair Discount
- 10% System Install Discount
*Does Not Include Filter Media. **Seasonal Equipment Serviced Only Per Seasonal Visit.
*NON-LOCAL PRICES VARY (20+ MILE RADIUS)*
Servicing Moreno Valley, Riverside, Corona & San Jacinto
Other Services We Offer:
FREE In-Home Estimates
Diagnostic Appointments
Commercial Installations
Residential Installations
Rebates On Installations: Through Energy Upgrade California
- HERO Program: Financing (www.RenovateAmerica.com)
Trane Financing: For Installations
The Clean Effects: Whole House Air Purifying System
Estimates
Castillo’s President, Art, prides himself in being an active participant in daily activities with his associates and clients. He personally performs a majority of the estimates to ensure that you will always be treated like a part of the family. Every job completed by Castillo Heating & Air Conditioning, Inc is a work of “Art”. Our estimate process is unique; it is designed to meet the specific needs of your family or business.
The Estimate Process Includes:
- A comfort concerns list generated with the homeowners to address all needs that are specific to your family and situation
- An evaluation of your existing equipment and ductwork
- An analysis of the system and layout to calculate the current performance and potential ways to boost efficiency
- A load calculation to determine the proper size system needed for your home or business
GETTING IT RIGHT FROM THE START
CHOOSING THE CORRECT HVAC PROFESSIONALS IS WHAT MAKE THE DIFFERENCE
Before every comfort system installation, we perform a complete load calculation to determine the proper capacity of the equipment to be installed. This calculation provides the most accurate size unit that your home requires to operate at its best, most efficient performance. After the comfort system installation is completed, we document and perform a thorough commissioning of your system. This process ensures that the system and its components are tested, designed, and installed properly according to its designed efficiency requirement.
Trane Comfort Specialist™
Being an independent Trane Comfort Specialist™ dealer, we send out surveys after every comfort system installation to ensure customer satisfaction. While we are committed to maintain a level of 92% to stay active in the Trane Comfort Specialist™ program, we have achieved an average of 98% for nearly a decade.
Licensed & Trained
These practices guarantee that you have chosen a company that is rated among the top ten percent in the HVAC industry. We will always strive to keep this standard of professionalism continuous for as long as we are in business. You can rest assured that our dedicated team has tested and proven themselves as professionals and individuals who excel in our field.
What Our Clients Have To Say
Nate was awesome. Showed up exactly as scheduled, worked quickly and efficiently, very professional. He explained everything thoroughly and gave me some excellent information.
Karen Ritchie
00:30 06 May 21
Art, Tony, Ernesto, Nate, Teresa, and Zaira did an excellent job addressing all my needs, my questions, scheduling, covid safety, and performed what I would consider an outstanding installation of the Mitsubishi heat-pump. They treated our home with care, cleaned up the worksite, and were pleasant to work with and did so at a reasonable cost.I am very happy that I choose your company and will refer my friends, neighbors and family to you for support.Thanks again!!
R_ P_
20:57 03 May 21
This is a wonderful company, they are on time, clean and not trying to sell you something at every turn. I have used them for five years and all my friends use them as well!!!
Diane Swarts
16:27 30 Apr 21
Had our usual pre-summer HVAC system checkup. Arturo did a great job. He was courteous and professional. He answered all my questions and explained all the system checks he performed. Highly recommend Castillo for all your Heating & Air Conditioning needs.
P Zack
02:22 28 Apr 21
Ernesto & his team did an immaculate job replacing the AC compressor with a new Trane unit. His team also upgraded the existing coil unit in the HVAC to match the new AC unit. They did a fantastic job of replacing/installing new vents throughout the house & creating a new one into the existing duct work in one of the rooms. Castillo employees communicated efficiently & effectively via phone & email correspondencein delineating the proposal, verbally during installation process throughout the day & completion of work performed to customer satisfaction. Just awaiting for the final inspection to make it official with the county permit.
Larry Savage
04:01 26 Apr 21
I discovered Castillo HVAC back in the day when I didn't schedule routine maintenance, the coolant escaped, and I couldn't figure out why the A/C wasn't A/C'ing. They responded promptly and gave me the data about codes changing in the near future (in HVAC days) with the choice to keep the coolant type I had which would probably hold as long as I live or upgrade to meet new standards in case the unit needed additional coolant after 2020 when it would no longer be available. I upgraded to 2020 standards although it was only 2017 or so and have scheduled routine maintenance ever since. I added a 3-filter system and have appreciated the filtered air with the multiple fires in So Cal. More than once I've noticed nothing in the air until I opened my garage door to go biking. Castillo HVAC hires competent technicians who are socially perfect for interacting with customers - not an easy combination to find. I'm so glad I called them when I was sweltering in my house wondering what happened!
Betty Day
22:33 22 Apr 21
Very professional, extremely knowledgeable about their business, explained the situation and the work they were doing in layman’s terms so that we were comfortable. Very ethical people, didn’t try to sell us a whole new system just fixed the problems. Much appreciated Art and Arthur!
Donna DeSisto
15:18 16 Apr 21
Tony, Ernesto and Nate were great technicians and professionally installed our new A/C unit and heat pump. Very quiet and fast cooling compared to old system. Art the owner explained the options very well and gave us great value.
Michael Torgeson
19:32 10 Apr 21
Nate was amazing! Very professional and informative.
Rosie B
22:33 07 Apr 21
Very professional and clean... they pay attention to details and that’s what I like.
david dimauro
03:17 03 Apr 21
Very friendly and very professional. I had a complete, new system installed. There were a few snags, but they kept on it until everything was 100%. Their customer service is exceptional. I have no regrets at all in going with Castillo/Trane. They’ve exceeded our expectations.
Gregory Smith
18:28 26 Mar 21
I am very pleased with the work that is being done. The workers are knowledgeable friendly and conscientious. I’d recommend them to any and everyone who wants quality work done.
Adele Austin
01:48 19 Mar 21
Outstanding, professional and on-time. I have used Castillo Heating and Air for over 20 years. Always can trust their diagnostics and pricing is always very fair.
Erin Mills
19:09 16 Mar 21
Very quick response and professional, skilled installation of heating and a/c system. Fair pricing for equipment & installation. Would use again,
Jerome Klim
22:27 18 Feb 21
Arturo is a hard working young man who stayed with the problem until it was fixed. The repair was made over a couple days and Arturo kept us informed throughout the process. Castillo Heating has a very streamlined communications system keeping us informed about times, service required and cost! Could not ask for a harder working service tech or more professional company.
Judy Gurkin
20:18 18 Feb 21
HUGO EXCEEDED IN ALL CATEGORIES. HE WAS VERY HELPFUL ANDHAS A GREAT PERSONALITY. HIGHLY RCOMMEND.. TIM & CAROL
Tim Sharon
00:32 13 Feb 21
Will have them do work next week. Very helpful and knowledgeable
Pam Edwards
00:33 06 Feb 21
On time, efficient service. They give you a complete diagnostic report at the appointment. They never try to sell you something you don't need 😀
Sharlyn Spates
00:20 04 Feb 21
Very professional and on time. They were very affordable!!! The technician gets five stars
joe lojero
20:09 26 Jan 21
Really enjoyed working with Nate. He was very thorough, professional and caring. He made sure my elderly parents had the heat working properly and returned several times to check on them.We were very pleased with the work and would highly recommend this company. Thank you!
Lucretia Ristin
21:26 27 Dec 20
Stayed busy, professional, yet friendly, knowledgeable, helpful.Will recommend the company in good conscience.
Paul DePue
19:53 26 Dec 20
Efficient, knowledgeable, fair, personableSimply the best! I would recommend them for anyone!
Ken Severa
20:34 22 Dec 20
Efficient, knowledgeable, fair, personableSimply the best! I would recommend them to anyone!
Lutheran Church of the Desert
20:05 22 Dec 20
Hugo and his assistant were on-time, courteous, clean, and efficient. They also gave great suggestions for filters and other routine care.
Tara K Barrera
17:55 15 Dec 20
Having many years of experience as a home builder I can attest to the fact that having a contractor that designs, sizes and installs the system properly is more important than shopping the name brand stamped on the side of the equipment. With Art and his team, you can rest assured that you will be getting all the above with the added bonus of some of the best equipment on the market, all at a very fair price. When it came time for a new install at my own home, I only needed to make one phone call.
Ryan Garrison
07:11 15 Dec 20
Very professional service. Respectful technician. Got the job done quickly and efficiently.
Deborah Stanton
19:28 04 Dec 20
Art was on time everyday. His crew was professional and courteous. Art was never in a rush, and took the time to answer all the questions I had. In the end I got the mini split system I was looking for at a price better than any other estimate I received. Truly appreciate the service, professionalism and kindness delivered.
Scott Lucas
02:28 03 Dec 20
I was impress with the quickness and quality of service I receive from technician. A great profesional service with no hazel or gimmicks. I definitely recommend this company, and will requiere their service in my future HVAC needs.
Jorge Velez
03:45 26 Nov 20
I called Castillo Heating & Air Conditioning after turning on furnace and had a very loud noisy sound. From Zaira [receptionist] to my technician Arturo were very professional and took extreme efforts to fix my furnace and operational again quickly. I highly recommend their service and promptness in resolving all issues.
Sandra Watkins
22:06 16 Nov 20
Art Jr & Nate were on time, professional and great to have as technicians. They took their time and explained any issues the hvac system had. We definitely look forward to having them out again and doing business with Castillo Heating and Air Conditioning.
Walt
14:40 08 Nov 20
Excellent service as always. It’s refreshing to deal with a company that you know is honest. Great overall customer service and I appreciate the education they provide as they go through the repair and/or service.Updated on 10/28/2020 - as always the techs came in and provided great service.
Samuel Lopez
14:37 29 Oct 20
Excellent service and very professional people
Manuel Henriquez
09:56 29 Oct 20
The initial visit with the company's owner was very pleasant. Art explained all the possible systems we could purchase, as well as what the benefits were for each type of HVAC system. Art also made sure we were clear about the financing programs that were available. All in all, working with Castillo HVAC was a very satisfactory solution to our heating/air conditioning problems. Office staff was also very helpful.All three crew members worked diligently to complete the installation in timely, professional manner over two days. The workers cleaned up the work area thoroughly when they were finished. We were given complete directions on how to use the new smart thermostat. The tech was very patient with us.Thank you very much Castillo HVAC!Follow-up visits have been timely and helpful. We received assistance with the digital thermostats and with the SCE summer program monitor installation. Thanks again!
Anna Glusac
03:27 24 Oct 20
Excellent response and service from office to maintenance. Teresa was very efficient and responsive in the office and Arturo Junior performed the work with civility and care.I would certainly recommend them for service.
Brian Robbins
18:58 22 Oct 20
As always Art at Castillo HVAC came through for me at crunch time.They were fast and accurate.Thank you
Sebastian Heyme
18:32 10 Oct 20
Took care of my client's home very quickly which was what I needed them to do!! Always great service!
Terri Parker
23:44 08 Oct 20
They did an amazing job, clean, effective and fast!! I highly recommend them!!!
Araceli Correa-Arrizon
00:36 03 Oct 20
Having your AC go out in summer is stressful. We were fortunate to get Arturo Jr. from Castillo Heating and Air to help us. He was out same day and was able to get our system repaired. Price was fair and he was excellent at communicating throughout the process. I would recommend them and would definitely use them again.
Kim Lay
20:52 23 Sep 20
A responsive, high quality family-owned company. We were delighted to be able to support a local business, and we received excellent service and quality
Raymond Hurst
17:08 17 Sep 20
A first rate experience. I highly recommend Castillo's for your HVAC needs. Top quality workmanship and a rapid, professional installation
Raymond Hurst
00:58 17 Sep 20
They were on time, very pleasant and didn't leave until the job was done. Their pricing was lower than most
Janice Lopez
21:15 09 Sep 20
As I told Art I am not happy with the texting messages. As for the work and techs I think they are great.
Bob Van Gorder
22:47 03 Sep 20
Very Detailed and clear on what was needed.
Irma Villegas
00:02 29 Aug 20
We live in the mountains above Palm Desert where the temperature in the summer can hit 100 degrees and yet fall to 20 in the winter.We had lived in our home for 15 years without quite being able to justify installing A/C since our Swamp Cooler coped reasonably well apart from about a month a year and we were out of the house during the days.And then Covid hit and we were working from home and our Swamp Cooler simply couldn't do enough to make the 100 degree temperature during the day livable.So, we asked Castillo Heating & Air Conditioning for some suggestions and a quote.They proposed a Ductless three-way split system which would save us money on Propane during the winter months as well as cooling the house during the summer.It took them two days to install it but they were quiet enough that we could work throughout with a minimum of disruption.The ductless mini-split was amazing and made the temperature in the house much cooler. Indeed, my teenage daughter's room is like a morgue because she likes it really cool and keeps the door closed (did I mention "teenage").However, the unit in the Master Bedroom was not performing as well as we would have liked. It was still acceptable to me, but my wife wasn't satisfied (I am not criticising her; she was right - I'm simply less aware of my environment than she is and didn't notice that it was closer to 80 than to the 75 it was set to). We called Castillo two times to look at it.The first time, there was a genuine issue. One of the two fuses in the outside unit had blown and so it was running on half power. This was better than not running at all, I suppose, but the fact that it was running meant that we didn't have any reason to check the fuses. They replaced the fuse and assured us that it was very rare for them to blow like that and it was probably just a bad fuse in the first place. In the 6 weeks since then, the fuses have been fine despite a few power outages due to our Utility.My wife was still unhappy and called Castillo's again. The chap that came examined everything again and was helpful and polite. Finally, he noticed that the vent in the Master Bedroom for the Swamp Cooler was still open and was about 4 foot above the ductless unit in that room. By checking with his thermometer, he found that the ductless unit was effectively sucking the air from outside through that vent. This was made worse by the fact that the swamp cooler is sort of above the outside condenser and so that air was extra warm.He closed and covered that vent (and covered the other vents as well which were doubtless leaking air despite being closed) and, sure enough, it made a HUGE difference - Instead of being 78 degrees in the Master Bedroom, it was 68 last night ! (We have now set it to 75 and it's doing great.)Thank you Castillo's for your hard work, your patience and your kindness when you must have been thinking that we were complete pains.Very Highly Recommended.
Simon Holzman
15:10 28 Aug 20
Professional. Great communication. Reliable.
Richard Gomez
17:16 21 Aug 20
Hugo did an excellent job, hope we will see him again next year. Hugo also had some great tips concerning our vents. Thank you for coming to our home and have a blessed year, Dohn and Marlies Shaw
Marlies G Loving-Shaw
22:26 17 Aug 20
Fantastic company! They went above and beyond to fix my mom's AC. She lives in Menniffe and I live in San Diego. She is very hard of hearing and can't use the phone. I contacted Castillo on her behalf. They were so accommodating and ended up fixing her air that evening. After business hours. I will recommend them to anyone and everyone! Thank you so much Castillo Heating and Air.
Cathy Bailey
23:22 15 Aug 20
I had No AC, only hot air. Arrived 10 min early & gone in 30 min. He ID problem, had part readily available in truck, installed and the cost was substantially lower than I had anticipated. Recommend highly.Office staff was great too. Came on a Saturday too.
Sallie Hamilton
18:40 15 Aug 20
We were pleased that Castillo HVAC responed to our request to check the HVAC for the home we have in escrow. All HVAC businesses are booked solid due to covid-19 and the heat wave. Castillo was the only company to respond to my request. Many simply did not want to be bothered by a measly service call to check equipment for a potentiial buyer! The twp servicemen lookeed very young, but my concerns were alleviated when they listened to my concerns about the system and they briefed me on how they would address the problems. They were neat, courteous and accomplished everything i requested. I am going to use Castillo for any HVAC services in the future and recommend them without reservation.
Robert Von Haden
14:39 15 Aug 20
Second time I've used Castillo. First in Sun City with what turned out to be a while system replacement and then here in east Hemet. Turned out to be something simple this time and just charged the diagnostic fee. Professional and knowledgeable staff. Will be glad to use them for all my HVAC needs.
Josh H
22:41 13 Aug 20
Art Castillo, himself, came in on the weekend to look at and repair our AC. Such a super guy, and I didn’t even realize he was the president of the company till now. You can trust him and his team with your HVAC maintenance needs. Btw, Art took it on his own to go back to his shop and find a part and come back to install to prevent our AC from being down all weekend. Art’s a leader that inspires professionalism and leads his team by example. Very, very impressed! Thanks Team Castillo!
Michael Cantrell
01:33 09 Aug 20
FOLLOW UP - After providing such excellent service on our furnace a few months back, we contacted Castillo to do a maintenance review and service on our AC. Again, excellent service and very honest and professional. I will continue to refer Castillo to anyone in my community looking for great a great HVAC company!****************************Placed a call around 6PM. Heard back early the next morning. They were able to send out a technician same day who was very professional. He had to locate the part we needed for our very old furnace and had it repaired and up and running withing a couple of hours. Will absolutely use again for our HVAC needs in the future.
Eve Sings
18:22 06 Aug 20
Very professional , kept me informed on what was going on.
Virgina Sutton
13:45 27 Jul 20
Very good maintenance on my condensor and very thorough on all areas of my system, thanks guys.Paul LSan Jacinto
On Hold Marketing Services
20:12 22 Jul 20
Hugo called to let me know he could arrive earlier than the promised 2-hour arrival window. He arrived when he said he would. He was very professional and inspected my air conditioning unit, called the manufacture to determine if unit was under any warranty and explained in detail what this company would be proposing for replacing the unit. Hugo wore all of his PPE that is required now during this pandemic. I would definitely recommend Hugo and Castillo Heating and Air.
David Grant
22:27 20 Jul 20
The team was punctual and serviced my unit with the upmost professional attitude. They looked to fix and not replace, showing their knowledge and skill. Would gladly refer them to anyone
Mark Perry
16:42 25 Mar 20
These people are not just amazing technicians and office staff they are amazing human beings that care about the best interest of the people they serve. That’s why I highly recommend them! 10 stars for Castillo Heating and Air!
Rick Cubas
14:47 13 Feb 20
Fast and through well done and thoughtful!
Greg Hill
19:24 26 Nov 19
Love this company, like the special spring/winter check ups. Most of all they are not always trying to sell you something !
Diane Chapman Swarts
04:41 16 Nov 19
Today was the first of two days of our install. We found Art, the owner, to be very professional, personable and honest. His team (Ernesto, Tony and Nate) came fully prepared, were extremely considerate in their care of our home as they worked to install our unit and ductwork. The level of customer service and attention was evident from the moment they arrived. We were extremely impressed with how clean they left everything before they left even though they knew they would be back in the morning and woud have re-do preparing the house for additional foot traffic to complete the install. We are looking forward to the completion of the work tomorrow.
Teresa Acevedo
04:25 30 Oct 19
Very professional and up front with prices.
Kiki Inducil
21:11 30 Aug 19
Great costumer service , very profesional, personal-able and did a great job..,
Maria Tpm
02:23 26 Aug 19
Called on Saturday, spoke to Amanda. She was great! Same day service. Fernando was our tech. He was very professional and explained everything to my husband & I before he did any of the needed work. Highly recommend!
Shannon Russell
19:34 05 Aug 19
They arrived on time and fixed a minor issue with my AC quickly and affordable. Thank you again
Heidi Kristall
21:56 02 Aug 19
Art installed my unit 15 years ago. few minor repairs. Today i called because it stopped cooling. They had Hugo come out same day and best service ever!!. very polite, explained everything and very reasonable with the senior discount!!
Jeri Standiford Salgado Ward
03:13 30 Jul 19
Can't say enough about this wonderful company. Been a customer for many years and the service has been spot on! Would and do recommend them to anyone. Very friendly and courteous, always ready to help with your problem.
Margaret Lehan
03:15 22 Jun 19
Honest, Reliable service! Made a call about our A/C system and in less than 24 hrs they had us up and running again in the busy summer season. Highly Recommend
Rick Tartaglia
14:17 13 Jun 19
If you are looking for great service and reliable.
Francis López
23:11 19 Sep 18
Amazing employees, awesome owners, reliable and trust worthy service.
Michelle Pack
04:18 27 Aug 18
Definitely noticed an immediate decrease in temperature of the upstairs floor. Grills over the vent are currently being replaced and that's increasing the airflow even more so. Thank you guys so much for being helpful and friendly (repair guys and office staff)
Anita Hock
17:39 18 Jul 17
Amazing people and attention to detail. Would recommend to everybody ��
Gus Lua
15:12 28 Apr 17
We service all brands!
We service and repair all major brands: Trane, Ameristar, Amana, American Standard, Aprilaire, Lennox, Bryant, Carrier, Coleman, QuietCool, Honeywell, Nest, Goodman, Rheem, York, Payne, Rhuud and more.
