Trane Products - Castillo Heating & Air Conditioning

We were impressed with Castillo Heating & Air Conditioning even with our initial consultation. We knew we made the right choice selecting this company for our complete HVAC system replacement. The customer service and communication was better than we have ever received before from any company - ever. The installation team was professional, courteous, hard-working, and did everything to ensure we were happy with our service. We highly recommend this company.

Tom Buttleman

04:02 29 Apr 22

I have been doing business with this company for 7 years. Their representatives are always polite, clean, thorough and on time. They are honest and fair with their prices.

sherri bond

06:12 22 Apr 22

World class service!!! The technician was very nice and explained everything. Awesome customer service.

Jamie Parker

16:51 09 Apr 22

Excellent service. Art was on time, knowledgeable, and extremely efficient. Refreshing to have an honest company I can trust!!! Highly recommend!!

Pat Monach

18:02 08 Apr 22

I was nervous getting a new AC system and didn't want to get a traditional gas furnace with AC units due to current events in Europe in driving Natural Gas prices higher. Mini split systems are a more complex installation and not as normal in the US but are a perfect solution for people like me who have solar and want to avoid using gas, save money in the long run, and have a system that truly makes everyone in my house comfortable.I replaced an old Central system with a mini split system. They gave an estimate and it was better then others. The estimate was quick, easy, and mostly accurate. The first day they alerted me that the crawlspace restrictions would add an additional day and both workers were constantly working and kept me informed.The ceiling units that they put in look great and there are no cosmetic flaws.The two installers both were very professional and worked very hard. They gave us status updates and were accommodating to the fact that we had a toddler and a puppy. They were friendly to my kid and worked around his nap schedule which made the installation much easier for us to go through.

Will Bidermann

07:24 01 Apr 22

Highly recommend this company. The person on the phone was nice and professional. They sent someone out first thing the next day. He showed up right on time and was able to resolve our heating issue. We will definitely go to them in the future.

Sarah Hopton-Jones

15:49 15 Mar 22

Our heater wasn't working. They came the next day right on time. Both the dispatcher and tech were incredibly friendly and professional. 100% will use again in the future.

Trey H-J

15:35 15 Mar 22

A responsive, high quality family-owned company. We were delighted to be able to support a local business, and we received excellent service and quality

Raymond Hurst

15:50 01 Mar 22

Friendly and great service. Found problem right away . Will refer to all our friends. A+ all the way!

Art Raya

18:56 26 Feb 22

Arturo was very professional and pleasant and knew right away the issue,second time using Castillo Heating and Air conditioning and always happy with their work. Highly recommended for anyone ..

Elsa LeC

23:14 10 Feb 22

These guys are the absolute best. Arturo and Nate are awesome. Showed up exactly as scheduled, worked quickly and efficiently, very professional. He explained everything thoroughly and gave me some excellent information.

Karen Ritchie

15:12 09 Feb 22

I have been extremely pleased with these folks for years. My heat was not staying on and Art Jr came out and had it working again very quickly.

Katie Harms

19:33 02 Feb 22

Great service, always good to do business with this company, my family is very grateful that he has always met our expectations of great service.

Bruno DeBayona

21:48 27 Jan 22

The receptionist and the technician Nate were great! They were extremely patient and answered all my questions. Nate took the time to explain (in lay terms) what he did and offered suggestions to help prolong the life of my system. Castillo has my business for the life of my home. Great customer services and professional services should be rewarded with loyalty.

Kenya Edison

23:52 17 Jan 22

Installed a new heat pump to replace and old furnace and A/C in my mom’s home. The tenants who currently occupy the home had nothing but good things to say. The were professional, clean, and very helpful in instructing them how to use the new system

DeeDee Madrid

00:17 14 Jan 22

Very quick response and professional, skilled installation of heating and a/c system. Fair pricing for equipment & installation. Would use again,

Jerome Klim

03:42 04 Jan 22

Thank you Arturo Jr.and all their staff. Great service and very professional. I totally recommend Castillo Heating & Air Conditioning, Inc.

James Weber

22:42 30 Dec 21

Arturo and his team moved our AC unit. He was very responsive to get me a quote and gave me some solid advice that two other companies missed. His crew showed up and we’re very clean and quick. Thank you very much!

Brian Hasseler

23:15 17 Dec 21

Castillo Heating and Air is a great company. I’ve used them several times for my heating and air conditioning needs. About 4 years ago I needed a new AC unit and I inquired about a expensive unit that I was ready to buy. Art explained to me the differences in units and talked me into a less expensive unit because what I wanted was too much for what I needed. He easily could’ve had a bigger sale but he recommended what was best for me and my home. You do not find honesty and integrity like that much anymore. I trust them and use them for whatever I need when it comes to heating and air conditioning. Came to my home today on time and as scheduled and provided great service as usual.

Mike Padilla

02:13 15 Dec 21

The best customer service, will call again! Thank you for taking such good care of my mom!

Nicole Laird

02:11 15 Dec 21

I like that they’re a home grown company! They are professional and thorough and the staff and employees are great! I would recommend them to anyone that needs hvac service!

Rosa Davis

19:34 14 Dec 21

Wonderfull jub I recomend everybody to use Castillo Hewting & Conditioning company for there system installation and services.Thank you

Alfred Minassian

16:45 11 Dec 21

Hugo has been on the installation crew for our unit, when he went awayfor a while, we missed him, all members of the business have been verypatient with an old guy like me, explaining everything to my satisfaction,( even when I couldn't I follow, keep up the good work guys & ladies ,Heinz Scholz

Heinz Scholz

23:52 02 Dec 21

AUTRO was very professional and explained everything as he went along. He also maintained social distancing. They are my go people for maintenance of my heating and air conditioning.

ANNIE CURRY

18:25 17 Nov 21

Arturo Jr was very professional and answered all my questions. I will definitely use Castillo Heating and AC again!

daniel norris

10:31 10 Nov 21

Excellent service as always. It’s refreshing to deal with a company that you know is honest. Great overall customer service and I appreciate the education they provide as they go through the repair and/or service.Updated on 10/28/2020 - as always the techs came in and provided great service.Updated on 11/3/2021 - thanks to these guys my system is running at optical performance.

Samuel Lopez

19:22 03 Nov 21

Efficient, knowledgeable, fair, personableSimply the best! I would recommend them for anyone!

Ken Severa

13:00 02 Nov 21

Had our pre-winter HVAC system checkup. Nate did a great job. He was courteous and professional. He answered all my questions and explained all the system checks he performed. Highly recommend Castillo for all your Heating & Air Conditioning needs.

P Zack

02:37 15 Oct 21

As always you were on time, respectful of my home and friendly. I appreciate all you do for me. Thanks

Dyanne Sweline

13:14 14 Oct 21

Castillo has been doing the maintenance on my heating and AC for at least 10 years and always provides great service. The people are friendly and professional. I highly recommend them!

Bob Howard

16:13 13 Oct 21

Everybody I spoke to was very professional, did great business and very friendly!! I would recommend them to my friends and family for sure.

Jenny Karr

16:22 08 Oct 21

Good guys, professional and experienced. Great work with good attitudes. ERNESTO IS THE BEST!

Steven Cherry

15:41 28 Sep 21

Thank you to Castillo Heating and Air for there professionalism and dedication. Huge shout out to Nate the technician for his kindness and thoroughness. He spent 3 hours at our home checking out our system. He was so kind and didn’t get to up sell us on anything more than the problem that needed to be corrected. Thank you again to bate and the Castillo family. I highly recommend anyone who needs assistance to call them.

Branden Samaniego

01:06 16 Sep 21

Highly recommend!! Fast, courteous and reasonable price. Came in and diagnosed problem, gave me a quote that wasn’t bad. Total cost ended up being less then was originally quoted! Thank you Nate for the great service!

Laura Howard

18:33 31 Aug 21

Art Castillo provided valuable service to our non-profit organization. He repaired our A/C unit, and waived the fee. We appreciate his generosity and support of our community.

Menifee Rural Center

19:11 11 Aug 21

Was able to schedule service call come out to service/repair my a/c quickly. That was a plus!!! Excellent work!! Keep up the good work!! Will refer your company!

Matilda Marrero

23:26 07 Aug 21

*****updated review ******* job completed above and beyond my expectations great to work with ………First of all it starts with all the staff at Castillo a/c they are the best Art came down for estimate out of his way here to Orange County off a referral wow…… the girls in the office we’re great to work with and the two techs Ernesto and Tony were great showed up on time ready to go, no issues at all great to work with I will refer all I know asking about a/c

Ant Yslas

03:32 07 Aug 21

Castillo Heating and Air came out to fix a capacitor that went out on my system. Although this was a warranty repair thru KB Homes, they were very professional and answered every question I had about the proper maintenance of the system. Nate was my tech and he was very professional and knowledgeable even though I hovered and watched every task he completed. 100% recommend.

Timothy Bittner

21:58 06 Aug 21

Art was very helpful and professional. The guys showed up as promised and were very respectful of our home and personal items. Did a great job of straightening up our ductwork and installing the new units. Good price great job, very happy.

Babette Stubbs

12:42 04 Aug 21

Nate was actually early and very responsive to identifying the problem, figuring the problem and finding the part that was needed. He worked late to assure my property was cooling before he left. Thank You Guy's for making this a painless and successful process. Mark

Mark Perry

04:51 03 Aug 21

Castillo Heating coordinated appointment with our tenant. They confirmed a couple days before. They showed up on time and communicated and explained repairs required. So refreshing to have a service company that prides themselves in delivering a high level of service at a fair price! Happy Customer!

Shell Jel

17:20 28 Jul 21

Castillo is always fast and reliable. They replaced my unit years ago and I needed a repair. They were almost half of the other quote I had. You can trust them!

GAMzOVR

16:49 26 Jul 21

Tony and Ernesto perform Superior workmanship. Castillo Heating & Air Conditioning slogan is "Every job is a work of Art" and they have surpassed our expectations. They do not take shortcuts and make sure every job is done to perfection. Great job, THANK YOU ❣️

Dani Katz

16:06 22 Jul 21

Castillo Company came into my home. Did their job complete my need work on my AC . Left me a happy customer. I store their number in my phone. Great work!

jackie starks

22:19 20 Jul 21

Great person, great company! I highly recommend them to anyone very professional, courteous, and kind.

Eduardo Palacios

18:32 20 Jul 21

The owner is very easy to speak with. The technicians are very professional . They finish the job when they said they would. The 2 day installation process was painless. With no air conditioner and a full house, we hardly notice them moving in and out of the house. I would recommend this company.

Glenda Lloren

02:15 14 Jul 21

The professionalism and expertise was astounding. Arturo Jr came in and only had to hear the unit to know what was wrong. Fixing it was just as timely. They not only respond quickly but do fantastic work. I highly recommend this family owned company!

Stephen Wood

22:02 12 Jul 21

I have been using another company until now...Castillo is far more professional..thorough, great explanations of results. A fair price, very responsive and punctual..I wish I had found them sooner..polite and they follow through with appointments and give you a 2 hour window on arrival..Castillo is the BEST!

Grace Davis

21:57 06 Jul 21

I called in to Castillo on a Monday and they came out next day to fix my A/C. Nate was my tech and he was very professional kept me up to date with what he was doing at all times. I got text messages informing me of when they were going to show up, when my service was and when it was completed. When I called in the service was outstanding. I got emails right away notifying of everything. I couldn't be happier.

Robin Reyes

17:36 06 Jul 21

Nate was very professional & quickly discovered the problem with my A/C system which he repaired. He ensured the system was cooling efficiently before leaving. I am so appreciative of Castillo’s excellent level of service.

Guadalupe Andrade

17:54 30 Jun 21

Excellent service and very knowledgeable technicians. Today I used Castillo for the 2nd time and I'm extremely pleased with their great customer service, starting with the front office staff answering the phones, always friendly & respectful and their awesome technicians. Nate was very informative and knowledgeable. They have definitely earn a long time customer.

Luis Zepeda

03:19 29 Jun 21

We can't be happier. Our air condition stopped working two days ago when the temperature was 107 degrees. It's always nerve wracking when you're trying to find a reputable company and we have been stung before. We were imagining all sorts of high-cost estimates and were PLEASANTLY surprised and pleased with our very reasonable bill. Their repairman, Nate, was knowledgeable and answered all our questions. Repairs were accomplished very quickly and competently. We highly recommend this company.

John Allen

18:14 18 Jun 21

Have used Castillo several times over the years, always with exceptional results. This time AC was running but not cooling. Nate was able to come earlier that scheduled, did a thorough examination, presented the possible options and worked for several hours to try and rectify the problem. We will definitely continue to use Castillo Heating and Air.

Elizabeth Moroz

21:23 17 Jun 21

It’s been about 15 months since I had my A/C system installed by Castillo Heating & A/C and just wanted to report back that everything works wonderfully just as advertised. They installed 3 zones at my home with one of the zones designated for the Master Bedroom which was very important for me since I have MS which makes me sensitive to heat and I tend to spend most of my time there its great to be able to set the temperature a little lower in this room than the rest of the house. The A/C system that was installed is very energy efficient and the installation process starting from the initial quote to the completion of the installation went smoothly. I would definitely recommend them to family and friends.

Juan Acevedo

18:21 17 Jun 21

Nate our technician was great. He answered all my husbands questions and was very kind and patient.

Valerie Luna

17:58 17 Jun 21

Castillo Air and Heating did a fantastic job! From Art coming out and giving us a great estimate and working with our schedule to Ernesto completing the job, the process was smooth and fast! Ernesto installed the system in one day so we did not have to go without a/c in 100 degree weather! We are so pleased with all the work done!

Yvonne Kennicutt

05:32 15 Jun 21

The work is part of a service plan when Castillo Heating installed a new Heat Pump last October 2020.The install went well, on time and clean. Assessment, options and pricing with Art were stress free. Installation crew -Ernesto, Tony and Nate were excellent, knows what they were doing and courteous.Summer is coming so the maintenance/check up came at the right time. Nate was ahead of schedule, happy and courteous- Opened up attic access and inspected horizontal mount modular blower- Changed out filter for customer (customer provided)- Took diagnostics of the unit and stated System is operating as designedMy experience with Art, the office staff, and the install/maintenance personnel is excellent.

Filo Devera

14:45 11 Jun 21

Nate was very good and sharing what he had to do to correct the problem that we had He worked very well and in a timely manner we were very pleased and everything is good now thank you

Danette Rodgers

23:01 09 Jun 21

My AC broke down during a heatwave and Castillo Heating & Air came out and did maintenance on it to get it working again.

Toni Fletcher

20:36 08 Jun 21

Stayed busy, professional, yet friendly, knowledgeable, helpful.Will recommend the company in good conscience.

Paul DePue

19:06 08 Jun 21

The technician, Nate, was very knowledgeable and pleasant to work with. I would definitely recommend.

Bruce Thompson

05:23 02 Jun 21

The technician did a thorough step by step inspection on my AC unit to make sure it was in proper working order for the summer months ahead.Highly recommended.

Vince Crescenzo

12:33 28 May 21

I was referred to Art Castillo by my neighbor to replace an old furnace and A/C unit with a new heat pump. From the initial meeting with Art, to the service and responsiveness of the installers and the office staff, the process went smoothly and professionally. My new unit works perfectly and saves me money in energy costs. I could not be happier with my choice of Castillo Heating & Air.

Pamela Roach

19:32 27 May 21

Art, Tony, Ernesto, Nate, Teresa, and Zaira did an excellent job addressing all my needs, my questions, scheduling, covid safety, and performed what I would consider an outstanding installation of the Mitsubishi heat-pump. They treated our home with care, cleaned up the worksite, and were pleasant to work with and did so at a reasonable cost.I am very happy that I choose your company and will refer my friends, neighbors and family to you for support.Thanks again!!

R_ P_

20:57 03 May 21

This is a wonderful company, they are on time, clean and not trying to sell you something at every turn. I have used them for five years and all my friends use them as well!!!

Diane Swarts

16:27 30 Apr 21

Ernesto & his team did an immaculate job replacing the AC compressor with a new Trane unit. His team also upgraded the existing coil unit in the HVAC to match the new AC unit. They did a fantastic job of replacing/installing new vents throughout the house & creating a new one into the existing duct work in one of the rooms. Castillo employees communicated efficiently & effectively via phone & email correspondencein delineating the proposal, verbally during installation process throughout the day & completion of work performed to customer satisfaction. Just awaiting for the final inspection to make it official with the county permit.

Larry Savage

04:01 26 Apr 21

I discovered Castillo HVAC back in the day when I didn't schedule routine maintenance, the coolant escaped, and I couldn't figure out why the A/C wasn't A/C'ing. They responded promptly and gave me the data about codes changing in the near future (in HVAC days) with the choice to keep the coolant type I had which would probably hold as long as I live or upgrade to meet new standards in case the unit needed additional coolant after 2020 when it would no longer be available. I upgraded to 2020 standards although it was only 2017 or so and have scheduled routine maintenance ever since. I added a 3-filter system and have appreciated the filtered air with the multiple fires in So Cal. More than once I've noticed nothing in the air until I opened my garage door to go biking. Castillo HVAC hires competent technicians who are socially perfect for interacting with customers - not an easy combination to find. I'm so glad I called them when I was sweltering in my house wondering what happened!

Betty Day

22:33 22 Apr 21

Very professional, extremely knowledgeable about their business, explained the situation and the work they were doing in layman’s terms so that we were comfortable. Very ethical people, didn’t try to sell us a whole new system just fixed the problems. Much appreciated Art and Arthur!

Donna DeSisto

15:18 16 Apr 21

Nate was amazing! Very professional and informative.

Rosie B

22:33 07 Apr 21

Very friendly and very professional. I had a complete, new system installed. There were a few snags, but they kept on it until everything was 100%. Their customer service is exceptional. I have no regrets at all in going with Castillo/Trane. They’ve exceeded our expectations.

Gregory Smith

18:28 26 Mar 21

I am very pleased with the work that is being done. The workers are knowledgeable friendly and conscientious. I’d recommend them to any and everyone who wants quality work done.

Adele Austin

01:48 19 Mar 21

Outstanding, professional and on-time. I have used Castillo Heating and Air for over 20 years. Always can trust their diagnostics and pricing is always very fair.

Erin Mills

19:09 16 Mar 21

Arturo is a hard working young man who stayed with the problem until it was fixed. The repair was made over a couple days and Arturo kept us informed throughout the process. Castillo Heating has a very streamlined communications system keeping us informed about times, service required and cost! Could not ask for a harder working service tech or more professional company.

Judy Gurkin

20:18 18 Feb 21

HUGO EXCEEDED IN ALL CATEGORIES. HE WAS VERY HELPFUL ANDHAS A GREAT PERSONALITY. HIGHLY RCOMMEND.. TIM & CAROL

Tim Sharon

00:32 13 Feb 21

Will have them do work next week. Very helpful and knowledgeable

Pam Edwards

00:33 06 Feb 21

Very professional and on time. They were very affordable!!! The technician gets five stars

joe lojero

20:09 26 Jan 21

The team was punctual and serviced my unit with the upmost professional attitude. They looked to fix and not replace, showing their knowledge and skill. Would gladly refer them to anyone

Mark Perry

16:42 25 Mar 20

These people are not just amazing technicians and office staff they are amazing human beings that care about the best interest of the people they serve. That’s why I highly recommend them! 10 stars for Castillo Heating and Air!

Rick Cubas

14:47 13 Feb 20

Fast and through well done and thoughtful!

Greg Hill

19:24 26 Nov 19

Love this company, like the special spring/winter check ups. Most of all they are not always trying to sell you something !

Diane Chapman Swarts

04:41 16 Nov 19

Today was the first of two days of our install. We found Art, the owner, to be very professional, personable and honest. His team (Ernesto, Tony and Nate) came fully prepared, were extremely considerate in their care of our home as they worked to install our unit and ductwork. The level of customer service and attention was evident from the moment they arrived. We were extremely impressed with how clean they left everything before they left even though they knew they would be back in the morning and woud have re-do preparing the house for additional foot traffic to complete the install. We are looking forward to the completion of the work tomorrow.

Teresa Acevedo

04:25 30 Oct 19

Very professional and up front with prices.

Kiki Inducil

21:11 30 Aug 19

Great costumer service , very profesional, personal-able and did a great job..,

Maria Tpm

02:23 26 Aug 19

Called on Saturday, spoke to Amanda. She was great! Same day service. Fernando was our tech. He was very professional and explained everything to my husband & I before he did any of the needed work. Highly recommend!

Shannon Russell

19:34 05 Aug 19

They arrived on time and fixed a minor issue with my AC quickly and affordable. Thank you again

Heidi Kristall

21:56 02 Aug 19

Art installed my unit 15 years ago. few minor repairs. Today i called because it stopped cooling. They had Hugo come out same day and best service ever!!. very polite, explained everything and very reasonable with the senior discount!!

Jeri Standiford Salgado Ward

03:13 30 Jul 19

Can't say enough about this wonderful company. Been a customer for many years and the service has been spot on! Would and do recommend them to anyone. Very friendly and courteous, always ready to help with your problem.

Margaret Lehan

03:15 22 Jun 19

Honest, Reliable service! Made a call about our A/C system and in less than 24 hrs they had us up and running again in the busy summer season. Highly Recommend

Rick Tartaglia

14:17 13 Jun 19

If you are looking for great service and reliable.

Francis López

23:11 19 Sep 18

Amazing employees, awesome owners, reliable and trust worthy service.

Michelle Pack

04:18 27 Aug 18

Definitely noticed an immediate decrease in temperature of the upstairs floor. Grills over the vent are currently being replaced and that's increasing the airflow even more so. Thank you guys so much for being helpful and friendly (repair guys and office staff)

Anita Hock

17:39 18 Jul 17

Amazing people and attention to detail. Would recommend to everybody ��

Gus Lua

15:12 28 Apr 17

Answered my questionsClean neat and professional

Cheryl Cay

10:59 15 Oct 21